Please Note
- An estimate based on public data for similar roles. Not provided by the employer.
Service Supervisor
Role summary
Written by MyIslandJob from the job title and employer. See the employer's page for the full description.
The Service Supervisor is expected to lead day-to-day service operations, supervise staff, monitor performance, resolve escalated customer concerns, and ensure compliance with Citi’s policies and service standards. Typical requirements include a bachelor’s degree, relevant banking or customer-service experience, strong communication and problem-solving skills, and the ability to coach and motivate a team. The successful candidate should be comfortable handling performance reports, managing priorities, supporting process improvements, and working with internal departments. Experience in financial services, operations, contact centers, or a regulated environment is advantageous. Flexibility to work shifting schedules, attention to detail, sound judgment, and a strong commitment to customer satisfaction are also expected.
Can I work in the Philippines?
Never pay anyone for a visa or a job offer. A real employer pays the permit costs and never asks you for money.
How it works
How it works: Work permit route: the bank must post the job for Filipinos first, then file the permit and the 9(g) visa; senior and specialist posts are the realistic ones.
Before you apply: Dealing, advising and senior roles usually need a regulator's licence or approval, which checks your honesty, skills and finances. Ask if your job does.
Watch for: Graduate analyst roles are the hardest case: a permit is issued only if no Filipino is competent, able and willing to do the job (Labor Code, article 40).
Official source: Bureau of Immigration: Pre-arranged Employment Visa (9G). Checked November 2026.
What the job usually comes with in the Philippines
Usual for Banking jobs in the Philippines, varies by employer. Checked November 2026.
| Housing | Senior expat packages often add a housing allowance; local-hire contracts do not |
|---|---|
| Relocation | Employer files the permit and visa; fees are agreed in the contract; moving help for senior hires only |
| Flights | Yearly home flight in some senior expat packages; none for local hires |
| Contract | Regular after at most 6 months' probation (by law); foreigners' contracts follow the permit, 1 to 3 years |
| Leave | 5 days after 1 year; 10 regular holidays and 8 special days in 2026 (by law) |
| Income tax | 0% to PHP 250,000 a year (about USD 4,000), then 15% to 35%; 13th month tax-free to PHP 90,000 |
| Health cover | PhilHealth is deducted from pay and matched by the employer (by law); a company health plan is the office norm |
Senior staff often get more than line staff, for example a single room or a yearly home flight. Ask the employer what the job includes before you accept.
Guidance, not legal advice. Rules change; your employer confirms the details for your case.
About Citi Bank
Citi, formally Citigroup Inc., is a global financial services company serving consumers, corporations, institutions, and governments in many countries. Its businesses include corporate and commercial banking, treasury and trade solutions, markets, investment banking, wealth management, and consumer financial services in selected markets. Citi has maintained a significant presence in the Philippines, particularly in banking operations, technology, customer service, risk, finance, and shared-services functions. The company is known for handling large-scale international transactions and supporting multinational clients through its global network. In the Philippines, employees may work with regional or global teams and gain exposure to international banking processes, regulatory requirements, and technology-driven operations. Citi places emphasis on ethical conduct, risk management, customer service, collaboration, professional development, and inclusion.