Service Supervisor

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Service Supervisor is expected to lead day-to-day service operations, supervise staff, monitor performance, resolve escalated customer concerns, and ensure compliance with Citi’s policies and service standards. Typical requirements include a bachelor’s degree, relevant banking or customer-service experience, strong communication and problem-solving skills, and the ability to coach and motivate a team. The successful candidate should be comfortable handling performance reports, managing priorities, supporting process improvements, and working with internal departments. Experience in financial services, operations, contact centers, or a regulated environment is advantageous. Flexibility to work shifting schedules, attention to detail, sound judgment, and a strong commitment to customer satisfaction are also expected.

About the employer

Citi, formally Citigroup Inc., is a global financial services company serving consumers, corporations, institutions, and governments in many countries. Its businesses include corporate and commercial banking, treasury and trade solutions, markets, investment banking, wealth management, and consumer financial services in selected markets. Citi has maintained a significant presence in the Philippines, particularly in banking operations, technology, customer service, risk, finance, and shared-services functions. The company is known for handling large-scale international transactions and supporting multinational clients through its global network. In the Philippines, employees may work with regional or global teams and gain exposure to international banking processes, regulatory requirements, and technology-driven operations. Citi places emphasis on ethical conduct, risk management, customer service, collaboration, professional development, and inclusion.

Working in Philippines

The Philippines offers employment opportunities in banking, business-process outsourcing, technology, healthcare, education, tourism, logistics, and shared services. Metro Manila, including Taguig’s Bonifacio Global City, is the main hub for multinational employers and generally offers the widest range of professional roles. Filipino culture is warm, family-oriented, English-friendly, and strongly community focused, with regional differences across Luzon, Visayas, and Mindanao. Lifestyle varies from busy urban living and shopping to beach, mountain, and island travel; living costs are highest in central Manila. Foreign professionals normally need an employer-sponsored work permit and an appropriate visa, commonly a 9(g) pre-arranged employee visa. A tourist visa does not authorize employment. Relocating workers should arrange housing, healthcare, document authentication, tax registration, and transportation before arrival.