Operations Support Analyst 2, Officer

Role summary

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Citi’s Operations Support Analyst 2, Officer role in Taguig typically supports daily banking operations, transaction processing, reconciliations, documentation, reporting, and issue resolution. Candidates are generally expected to have a bachelor’s degree, relevant operations or financial-services experience, strong attention to detail, and good written and verbal communication. Knowledge of banking processes, risk controls, spreadsheets, and transaction systems is useful. The role requires accuracy, integrity, organization, and the ability to meet deadlines in a controlled, high-volume environment. Candidates may also be expected to investigate exceptions, follow procedures, coordinate with internal teams, and suggest process improvements. Flexibility for shifting schedules and willingness to work with international stakeholders may be required.

About the employer

Citi is a major global financial institution headquartered in New York, serving consumers, corporations, financial institutions, and governments in markets around the world. Its businesses include corporate and investment banking, commercial banking, transaction services, wealth management, and institutional operations. In the Philippines, Citi has a significant presence in Metro Manila, particularly in Taguig, supporting technology, operations, risk, finance, customer service, and global banking activities. The company is known for its international scale, structured controls, professional development programs, and opportunities to work with teams across different countries. Employees typically operate in regulated environments where accuracy, confidentiality, compliance, teamwork, and continuous improvement are important. Citi’s Philippine operations also support global processes, making the country an important service and talent hub within its international network.

Working in Philippines

The Philippines offers banking, business-process outsourcing, technology, finance, healthcare, education, tourism, and shared-services opportunities, with many multinational employers based in Metro Manila, Cebu, and Clark. Filipino culture is generally warm, family-oriented, English-speaking, and community-focused. Life in Manila can be energetic and convenient, although traffic, humidity, and rainy-season disruptions are common. Cebu and other islands offer a slower pace, beaches, and lower living costs, but may have fewer specialized corporate roles. Foreign employees normally need an employer-sponsored 9(g) work visa, while short-term visitors may require a separate work authorization if performing employment activities. Relocating professionals should arrange an employment contract, passport, visa support, health insurance, housing, and tax guidance before arrival. Costs vary widely: central Taguig is relatively expensive, while surrounding cities and provincial locations are more affordable. Internet, airports, hospitals, and shopping facilities are widely available in major urban areas.