Please Note
- An estimate based on public data for similar roles. Not provided by the employer.
Customer Solutions Officer
Role summary
Written by MyIslandJob from the job title and employer. See the employer's page for the full description.
The Customer Solutions Officer supports Citi customers through phone and other service channels, handling account inquiries, card or banking concerns, requests, and complaints. The role typically requires strong English communication, active listening, problem-solving ability, computer literacy, and willingness to work shifting schedules, including nights, weekends, or holidays. Candidates are expected to provide accurate and courteous service, protect customer information, follow Citi policies and regulatory requirements, meet quality and productivity targets, and identify appropriate solutions or referrals. Previous experience in customer service, banking, or a contact center is usually advantageous, although relevant graduates may also be considered.
Can I work in the Philippines?
Never pay anyone for a visa or a job offer. A real employer pays the permit costs and never asks you for money.
How it works
How it works: Work permit route: the bank must post the job for Filipinos first, then file the permit and the 9(g) visa; senior and specialist posts are the realistic ones.
Before you apply: Dealing, advising and senior roles usually need a regulator's licence or approval, which checks your honesty, skills and finances. Ask if your job does.
Watch for: Graduate analyst roles are the hardest case: a permit is issued only if no Filipino is competent, able and willing to do the job (Labor Code, article 40).
Official source: Bureau of Immigration: Pre-arranged Employment Visa (9G). Checked November 2026.
What the job usually comes with in the Philippines
Usual for Banking jobs in the Philippines, varies by employer. Checked November 2026.
| Housing | Senior expat packages often add a housing allowance; local-hire contracts do not |
|---|---|
| Relocation | Employer files the permit and visa; fees are agreed in the contract; moving help for senior hires only |
| Flights | Yearly home flight in some senior expat packages; none for local hires |
| Contract | Regular after at most 6 months' probation (by law); foreigners' contracts follow the permit, 1 to 3 years |
| Leave | 5 days after 1 year; 10 regular holidays and 8 special days in 2026 (by law) |
| Income tax | 0% to PHP 250,000 a year (about USD 4,000), then 15% to 35%; 13th month tax-free to PHP 90,000 |
| Health cover | PhilHealth is deducted from pay and matched by the employer (by law); a company health plan is the office norm |
Senior staff often get more than line staff, for example a single room or a yearly home flight. Ask the employer what the job includes before you accept.
Guidance, not legal advice. Rules change; your employer confirms the details for your case.
About Citi Bank
Citi, officially Citibank, is a global financial institution serving consumers, businesses, governments, and institutional clients in many countries. Its services include banking, credit cards, lending, payments, treasury, capital markets, and wealth management. In the Philippines, Citi has maintained a significant presence in consumer and institutional banking, with operations and service teams based largely in Metro Manila. The company is known for its international network, technology-driven financial services, and focus on risk management, regulatory compliance, and customer experience. Citi careers commonly offer structured training, exposure to global processes, and opportunities to move across operations, technology, risk, finance, and client-service functions. Employees are generally expected to work professionally in a highly regulated environment and collaborate effectively across countries and time zones.