Investor Services Operations Head - Senior Vice President

Role summary

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The Investor Services Operations Head leads teams responsible for fund accounting, custody, securities processing, client reporting, reconciliations, settlements, and operational controls. Requirements typically include substantial experience in securities services, custody, asset servicing, or financial operations, preferably within an international bank, together with strong knowledge of risk management, regulatory controls, process governance, and service delivery. A bachelor's degree and excellent English communication skills are generally expected. The successful candidate should demonstrate senior leadership, sound judgment, stakeholder-management ability, and experience managing large teams and complex operational change. Citi will expect the role holder to improve efficiency, maintain strong control standards, resolve escalated client issues, support business growth, and collaborate effectively with regional and global partners.

About the employer

Citi is a major global financial institution providing banking, capital markets, securities services, payments, wealth management, and consumer financial solutions. Founded in the United States, the company serves corporations, governments, institutions, and high-net-worth clients across numerous countries. Its Securities Services business supports investment managers, asset owners, banks, and other financial institutions with custody, fund administration, fund accounting, transfer agency, clearing, and related operational services. Citi has maintained a presence in Thailand for decades and supports local and multinational clients through corporate banking, markets, transaction services, and institutional operations. The company offers employees exposure to international markets, large-scale financial technology, complex regulatory environments, and cross-border teams. Senior roles generally involve significant accountability for governance, operational resilience, risk management, client service, talent development, and strategic transformation.

Working in Thailand

Thailand’s islands, including Phuket, Koh Samui, Koh Phangan, Koh Tao, Krabi’s islands, and Koh Chang, offer beaches, diving, hospitality, wellness, and growing digital-nomad communities. Most professional opportunities remain concentrated in Bangkok, especially in banking, technology, consulting, tourism management, and multinational companies; island jobs are more commonly found in hotels, restaurants, marine tourism, education, and healthcare. Thai culture values politeness, respect for hierarchy, family, and maintaining harmony. Life can be affordable, with excellent food, warm weather, and convenient services, although traffic, humidity, and seasonal storms require adjustment. Foreign employees normally need an employer-sponsored Non-Immigrant B visa and work permit; requirements vary by nationality and position. Senior banking professionals should confirm licensing, tax, health insurance, and relocation support with the employer. Bangkok offers the strongest international-school and healthcare infrastructure, while island living provides a slower pace but fewer specialist services.