Assistant Vice President, Customer Service Senior Analyst, Securities Services Operations

Role summary

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This role supports Citi’s Securities Services business in Tokyo, managing client service and operational processes for institutional clients. Requirements typically include experience in securities operations, custody, fund services, settlements, corporate actions, or related financial services; strong Japanese and English communication skills; analytical ability; attention to detail; and confidence working with internal teams and clients. The successful candidate is expected to resolve service issues, monitor operational risks, meet control and regulatory standards, improve processes, prepare reports, and coordinate effectively across regional and global teams. Experience with securities platforms, workflow systems, risk controls, and client relationship management is advantageous. The role also requires ownership, sound judgment, responsiveness, and the ability to work accurately under deadlines.

About the employer

Citi is a global financial services company headquartered in New York, serving corporations, financial institutions, governments, and individual customers worldwide. Its businesses include banking, capital markets, securities services, treasury and trade solutions, wealth management, and consumer finance in selected markets. Citi’s Securities Services division provides custody, fund administration, settlement, asset servicing, data, and related solutions to institutional investors and financial institutions. In Japan, Citi supports multinational companies, investment firms, banks, and other organizations through a combination of local expertise and global infrastructure. The company operates in many countries and offers employees opportunities to work across international teams. Citi places emphasis on risk management, regulatory compliance, client service, technology, operational resilience, and responsible business practices. The organization generally values collaboration, inclusion, analytical thinking, and continuous process improvement.

Working in Japan

Japan offers opportunities in banking, financial services, technology, manufacturing, healthcare, education, tourism, and international business, with Tokyo being the main center for global finance and professional employment. Japanese workplaces value punctuality, preparation, teamwork, respect, and careful communication, while many international firms use English alongside Japanese. Lifestyle options range from fast-paced Tokyo living to quieter communities in Osaka, Nagoya, Fukuoka, Hokkaido, and Okinawa. Public transportation is reliable, cities are generally safe, and living costs vary substantially by location. Non-Japanese citizens normally need an appropriate work visa, commonly sponsored by an employer; requirements depend on qualifications, role, and nationality. Relocating involves securing housing, registering an address, arranging health insurance, and obtaining a residence card. Learning basic Japanese is highly beneficial for daily life, although multinational workplaces may operate partly in English.