Assistant Vice President, Customer Service Senior Analyst, Operations

Role summary

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This role supports customer-service operations in Citi’s Japan business, handling complex client requests, investigating issues, coordinating with internal teams, and helping maintain accurate, timely service delivery. Candidates typically need several years of banking or financial-services operations experience, strong analytical and problem-solving skills, excellent communication in Japanese and English, and confidence working with procedures, controls, and service-related data. The successful candidate is expected to manage priorities independently, meet quality and turnaround targets, identify process improvements, protect confidential information, and escalate operational or compliance concerns appropriately. Experience with banking systems, workflow tools, reporting, and risk controls would be advantageous.

About the employer

Citi is a global financial institution headquartered in New York, serving consumers, corporations, governments, and investors in many countries. Its businesses include corporate and commercial banking, markets and securities services, wealth management, and consumer banking in selected markets. Citi’s Japan operations support multinational companies, financial institutions, investors, and local clients through transaction banking, capital markets, lending, custody, and related services. The company operates in a highly regulated environment, with strong emphasis on risk management, operational controls, client service, technology, and compliance. Employees commonly work across international teams and may support complex products, large institutional clients, and time-sensitive transactions. The Tokyo office provides exposure to Japan’s financial sector and to Citi’s broader Asia-Pacific network.

Working in Japan

Japan offers opportunities in banking, technology, manufacturing, consulting, hospitality, education, and international business, particularly in Tokyo, Osaka, and Nagoya. Workplace culture generally values punctuality, preparation, teamwork, respect for hierarchy, and careful attention to detail; English-language roles exist, but Japanese ability significantly improves career options and daily life. Japan provides excellent public transport, healthcare, safety, food, and diverse lifestyles, from dense city living to quieter regional communities. Typical monthly costs in Tokyo are roughly ¥180,000–¥350,000 excluding major savings, depending on housing and lifestyle. Foreign employees usually need an employer-sponsored work visa, with the Engineer/Specialist in Humanities/International Services category common for professional roles; highly skilled routes may offer advantages. Secure a written offer, confirm sponsorship, arrange housing, register your address after arrival, and obtain health insurance and a residence card. Relocation support varies by employer.