Device Operation Specialist - End User Technology & Operation Section, Corporate IT Service Department (CITSD)

Role summary

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This role manages and supports corporate end-user devices, including laptops, mobile phones, operating systems, software, security controls, and device lifecycle processes. Requirements typically include experience in endpoint or desktop support, device management tools such as Microsoft Intune, SCCM, Jamf, or equivalent, troubleshooting skills, and familiarity with IT service-management practices. Communication skills are important because the specialist works with employees, vendors, and internal technology teams. Rakuten would expect a proactive, organized candidate who can improve operational efficiency, document procedures, respond to incidents, and support a secure and consistent workplace technology environment. Japanese and English ability may be useful in Rakuten's multinational corporate environment.

About the employer

Rakuten Group, Inc. is a major Japanese technology and internet company headquartered in Tokyo. Founded in 1997, it operates a broad ecosystem that includes e-commerce, fintech, mobile communications, digital content, online advertising, travel, and professional services. Rakuten is known for connecting many consumer and business services through its membership and loyalty platform, including Rakuten Points. The company has expanded internationally and employs a diverse workforce, with English used widely in many corporate and technology teams. Corporate IT supports the systems, devices, security, and digital workplace services used by Rakuten employees worldwide. Working at Rakuten can provide exposure to large-scale technology operations, multicultural collaboration, and projects spanning several business areas. Compensation and benefits vary by position, experience, and employment terms.

Working in Japan

Japan offers strong opportunities in software engineering, cloud services, cybersecurity, data, telecommunications, finance, manufacturing, and corporate IT. Tokyo provides the largest job market, while Osaka, Nagoya, Fukuoka, and Sapporo offer growing technology communities and generally different living costs. Workplace culture values reliability, teamwork, punctuality, and careful communication, though international companies often have more flexible styles. Japan offers excellent public transport, healthcare, safety, food, and urban convenience, but housing and commuting in Tokyo can be expensive. Foreign professionals normally need an appropriate work visa, such as Engineer/Specialist in Humanities/International Services; the employer commonly sponsors the application after an offer. Highly skilled professionals may qualify for a points-based visa with faster permanent-residency routes. Before relocating, arrange housing, registration, health insurance, banking, and tax procedures, and confirm whether Japanese language skills are required.