General Affairs Officer - RM/RTS General Affairs Section, Group Affairs and Facilities Management Supervisory Department (GAFMD)

Role summary

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The General Affairs Officer supports group-wide administrative operations for Rakuten Mobile and Rakuten Travel Service. Responsibilities may include office and facilities management, workplace services, vendor coordination, purchasing, internal events, asset and equipment administration, and improving procedures across related departments. Candidates should have practical experience in general affairs, administration, facilities, procurement, or office operations, along with strong organizational, communication, and coordination skills. Business-level Japanese is likely required, while English ability is advantageous in Rakuten's international environment. The successful candidate is expected to work independently, manage multiple priorities, solve operational issues promptly, and collaborate effectively with internal teams and external suppliers.

About the employer

Rakuten Group, Inc. is a major Japanese technology and internet company headquartered in Tokyo. Founded in 1997, it operates a broad ecosystem covering e-commerce, fintech, mobile communications, travel, digital content, advertising, and other online services. Well-known businesses include Rakuten Ichiba, Rakuten Card, Rakuten Bank, Rakuten Mobile, and Rakuten Travel. The company promotes a membership-based ecosystem in which customers can use multiple services while earning and spending Rakuten Points. Rakuten has a large international workforce and emphasizes innovation, entrepreneurship, and cross-business collaboration. Its work environment can be fast-paced, especially in expanding areas such as mobile communications and digital platforms. This General Affairs role supports the infrastructure and administrative functions that enable group companies and employees to operate efficiently.

Working in Japan

Japan offers strong opportunities in technology, telecommunications, e-commerce, finance, manufacturing, tourism, education, and corporate administration. Tokyo provides the broadest job market and highest salaries, while Osaka, Nagoya, Fukuoka, and Sapporo offer lower living costs and growing industries. Japanese workplaces value punctuality, teamwork, respect, attention to detail, and clear business etiquette. Daily life is safe and convenient, with excellent public transport, healthcare, and varied food and cultural experiences. Tokyo housing and commuting can be expensive, so budgeting is important. Foreign professionals generally need an employer-sponsored work visa, with eligibility depending on qualifications and job duties; highly skilled professionals may qualify for faster permanent residency pathways. Relocation usually involves securing a Certificate of Eligibility, arranging housing, registering an address, and enrolling in health insurance and pension systems. Japanese language ability significantly improves workplace integration and everyday life, although multinational companies may use English in some roles.