EC Consultant, Rakuten ichiba – EC Consulting Department (Osaka) (C&M)

Role summary

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The EC Consultant supports Rakuten Ichiba merchants in Osaka by improving online-store performance, sales, product presentation, promotions, and customer engagement. Typical requirements include business-level Japanese, strong communication and presentation skills, proficiency with spreadsheets and business tools, and experience in sales, consulting, e-commerce, marketing, or account management. The role expects candidates to understand clients’ challenges, analyze performance data, propose practical growth strategies, and build trusted long-term relationships. Candidates should be commercially minded, organized, proactive, comfortable meeting targets, and able to collaborate with internal teams. Knowledge of Japanese e-commerce, digital marketing, or marketplace operations is advantageous.

About the employer

Rakuten Group, Inc. is a major Japanese technology and internet company founded in 1997 and headquartered in Tokyo. Its businesses include Rakuten Ichiba, one of Japan’s largest online shopping marketplaces, as well as fintech, mobile communications, travel, digital content, advertising, and professional sports. Rakuten operates an ecosystem designed to connect customers and merchants through its membership and loyalty program, Rakuten Points. The company has a strong entrepreneurial culture and works with businesses of many sizes, helping them reach consumers through digital platforms. Employees may work in multicultural, fast-moving teams, although Japanese ability is often important for Japan-based customer-facing positions. The Osaka EC Consulting Department focuses on supporting marketplace merchants and helping them expand sales and improve their online operations.

Working in Japan

Japan is an island nation with varied opportunities in technology, e-commerce, finance, manufacturing, tourism, education, and hospitality. Tokyo offers the broadest international job market, while Osaka, Kyoto, Fukuoka, Nagoya, and Sapporo provide strong alternatives with different living costs and lifestyles. Japanese workplace culture generally values punctuality, preparation, teamwork, respect, and careful communication. Daily life is safe and convenient, with excellent public transport, reliable services, seasonal festivals, and diverse food. Housing and commuting costs are usually higher in major city centers. Foreign professionals commonly need an employer-sponsored work visa, such as an Engineer/Specialist in Humanities/International Services visa; the employer normally supports the application after an offer. Highly skilled professionals may qualify for a points-based visa. Before relocating, arrange a passport, residence procedures, health insurance, tax registration, housing, and a local bank account. Learning Japanese greatly improves career prospects and everyday integration.