Atlassian Cloud Engineer - Corporate IT Infrastructure Department (CITID)

Role summary

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Rakuten is seeking an Atlassian Cloud Engineer to support and improve corporate collaboration platforms, including Jira, Confluence, and related Atlassian Cloud services. The role typically requires practical experience administering Atlassian products, cloud configuration, user and access management, workflow design, integrations, automation, and platform security. Familiarity with APIs, scripting, IT service management, and identity platforms is valuable. The successful candidate is expected to work closely with internal departments, gather requirements, troubleshoot issues, manage vendors or partners, and deliver reliable, scalable solutions. Strong communication skills, documentation ability, ownership, and a willingness to improve internal business processes are likely to be important.

About the employer

Rakuten Group, Inc. is a major Japanese technology and internet company headquartered in Tokyo. Founded in 1997, it operates a broad ecosystem covering e-commerce, fintech, mobile communications, digital content, travel, advertising, and professional sports. Rakuten is known for its membership-based platform, which connects customers and businesses through its loyalty program and Rakuten Points. The company has an international workforce and works across multiple countries, with English frequently used in global teams. Its corporate IT organization supports employees and business units through secure infrastructure, collaboration systems, enterprise applications, and digital workplace services. Working at Rakuten can provide exposure to large-scale technology operations, cross-functional projects, and a multicultural environment. Roles may involve balancing Japanese corporate practices with global engineering standards and continuous service improvement.

Working in Japan

Japan offers strong opportunities in cloud engineering, software development, cybersecurity, data, telecommunications, finance, and international business. Tokyo has the largest job market, while Osaka, Nagoya, Fukuoka, and Sapporo offer growing technology communities and generally different living costs. Japanese workplaces value reliability, preparation, teamwork, and respectful communication; international companies may operate more flexibly and use English. Daily life is safe and convenient, with excellent public transport, healthcare, food, and public services. Tokyo is exciting but expensive, especially for housing. Foreign professionals usually need an appropriate work visa, commonly sponsored by their employer, and should prepare qualifications, employment documents, and a residence registration after arrival. Relocation packages vary and may include flights, temporary housing, moving support, or visa assistance. Learning basic Japanese is highly recommended for administration and everyday life, even when the workplace uses English.