Ocean Freight Operations Agent (Exports)

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Ocean Freight Operations Agent (Exports) coordinates export shipments from booking through final departure. Responsibilities typically include arranging transport, preparing and checking shipping and customs documents, updating customers and internal systems, tracking cargo, liaising with carriers and overseas offices, and resolving operational issues. Candidates are generally expected to have experience in freight forwarding, ocean exports, logistics, or customer operations, together with good knowledge of export procedures and documentation. Strong communication, organisation, attention to detail, computer literacy, and the ability to work accurately under time pressure are important. Familiarity with customs requirements and freight-management systems is advantageous. DHL also expects a customer-focused, collaborative and proactive approach.

About the employer

DHL is a global logistics and supply-chain company operating across more than 220 countries and territories. It provides international express delivery, freight transportation, contract logistics, warehousing, customs services, e-commerce logistics and supply-chain management. DHL’s divisions include DHL Express, DHL Global Forwarding, DHL Supply Chain and DHL eCommerce. The company employs hundreds of thousands of people worldwide and supports businesses ranging from small enterprises to multinational corporations. In ocean freight, DHL Global Forwarding manages export and import shipments, carrier relationships, documentation, customs coordination and multimodal transport solutions. The organisation places strong emphasis on customer service, operational reliability, compliance, sustainability, teamwork and digitalisation. UK employees may work in freight offices, logistics facilities, airports, ports or customer-service environments, depending on the position.

Working in United Kingdom

The United Kingdom offers opportunities in logistics, freight forwarding, warehousing, transport, aviation, technology, finance, healthcare and professional services. Major employment centres include London, Birmingham, Manchester, Liverpool, Leeds, Glasgow, Edinburgh, Bristol and port areas such as Felixstowe, Southampton and London Gateway. British workplace culture is generally professional, punctual, direct but polite, and respectful of personal space and work-life balance. Lifestyle varies from busy metropolitan living to quieter coastal and rural communities, with excellent public transport in major cities but higher housing costs in London and the South East. EU and other overseas nationals usually need permission to work. A Skilled Worker visa requires an eligible sponsored role, an approved employer, minimum salary and English-language requirements; sponsorship is not guaranteed for every DHL vacancy. Check current UK government rules before relocating.