Performance Management and Evaluation Operations - Management Department

Role summary

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This role supports Rakuten’s performance management and employee evaluation operations in Japan. Responsibilities may include designing and administering evaluation cycles, maintaining HR systems and processes, coordinating with departments and managers, preparing reports, and improving operational efficiency. Candidates are expected to have experience in HR operations, performance management, talent management, or related business administration. Strong coordination, documentation, analytical, and communication skills are important, along with attention to detail and the ability to manage confidential employee information. Business-level Japanese is likely required, while English proficiency may be valuable in Rakuten’s international environment. The successful candidate should be organized, proactive, comfortable working with data and stakeholders, and able to improve processes in a fast-changing organization.

About the employer

Rakuten Group, Inc. is a major Japanese internet and technology company headquartered in Tokyo. Founded in 1997, it operates a broad ecosystem spanning e-commerce, fintech, mobile communications, digital content, travel, advertising, and online services. Rakuten’s business model connects customers and merchants through its membership and loyalty platform, including the Rakuten Point program. The company has expanded internationally and employs people from many cultural and professional backgrounds. Its workplace is known for a strong focus on technology, innovation, data, and English-language communication across global teams. Employees may work on products and services used by consumers, businesses, and partners worldwide. Rakuten offers opportunities in engineering, corporate functions, operations, marketing, finance, customer support, and human resources, with Tokyo serving as its main corporate and technology hub.

Working in Japan

Japan offers strong career opportunities in technology, e-commerce, finance, telecommunications, consulting, manufacturing, tourism, and corporate services. Tokyo has the widest range of international jobs, while Osaka, Nagoya, Fukuoka, Sapporo, and Kyoto also offer growing markets and different lifestyles. Japanese workplace culture generally values punctuality, teamwork, respect, preparation, and attention to detail. Daily life is safe and convenient, with excellent public transport, reliable services, and diverse food and entertainment, although Tokyo housing and commuting can be expensive. Most foreign employees need a work visa, commonly sponsored by the employer, such as the Engineer/Specialist in Humanities/International Services visa. Highly skilled professionals may qualify for a points-based visa with faster permanent-residency routes. Relocation usually involves securing housing, registering residence, arranging health insurance, and adapting to Japanese administrative procedures.