Service Planning , SaaS Service Group - Solution Service Development 1 Section , Enterprise Solution Development Department , Group Sales Division (GSD)

Role summary

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This role focuses on planning and developing SaaS services for enterprise customers within Rakuten’s Group Sales Division. Responsibilities may include researching customer and market needs, defining service concepts, preparing business and product plans, coordinating with engineering and sales teams, managing requirements, and supporting service launches and improvement. Candidates are expected to have experience in service planning, product management, SaaS, enterprise solutions, or a related business area. Strong communication, analytical, presentation, and project coordination skills are important. Business-level Japanese is likely required, while English may be useful in Rakuten’s international environment. The successful candidate should be customer-focused, commercially minded, comfortable working across departments, and able to turn business needs into practical technology solutions.

About the employer

Rakuten Group, Inc. is a major Japanese technology and internet company headquartered in Tokyo. Founded in 1997, it operates a broad ecosystem covering e-commerce, fintech, mobile communications, digital content, online advertising, travel, and business services. Rakuten serves consumers, merchants, and enterprise customers through a membership-based platform supported by its Rakuten Points program. The company has expanded internationally and works across many technology and commercial fields, including cloud services, telecommunications, data, and SaaS solutions. Its culture is generally entrepreneurial and collaborative, with employees working across business units and national borders. The Group Sales Division develops solutions for corporate customers, making this position relevant to Rakuten’s enterprise technology and digital transformation activities.

Working in Japan

Japan offers strong opportunities in software engineering, SaaS, telecommunications, finance, manufacturing, tourism, healthcare, and international business. Tokyo has the largest job market and the highest salaries, while Osaka, Nagoya, Fukuoka, and Sapporo can offer lower living costs and growing technology communities. Japanese workplace culture values punctuality, reliability, teamwork, and respectful communication, although international companies may be more flexible. Daily life is safe, efficient, and convenient, with excellent public transport, healthcare, and public services. Rent and commuting costs can be high in central Tokyo. Foreign professionals typically need an appropriate work visa, commonly the Engineer/Specialist in Humanities/International Services visa, with employer sponsorship. Highly skilled professionals may qualify for faster permanent residence. Relocating usually involves securing housing, registering an address, enrolling in health insurance, and arranging a residence card and bank account.