Please Note
- An estimate based on public data for similar roles. Not provided by the employer.
Royal Service Agent
Role summary
Written by MyIslandJob from the job title and employer. See the employer's page for the full description.
The Royal Service Agent supports guests through telephone and internal service requests, providing prompt, courteous assistance throughout their stay. Typical requirements include previous experience in hotel front office, guest services, or a related customer-facing role; strong spoken and written English; professional communication skills; computer literacy; and the ability to manage several requests accurately. Knowledge of hotel systems and additional languages is an advantage. The successful candidate is expected to remain calm under pressure, protect guest privacy, follow Fairmont service standards, coordinate effectively with other departments, and deliver personalized, memorable service. Flexibility to work shifts, weekends, and holidays is normally required.
Can I work in the Philippines?
Never pay anyone for a visa or a job offer. A real employer pays the permit costs and never asks you for money.
How it works
How it works: The employer files a work permit (Alien Employment Permit) after a local-first job notice, then a 9(g) visa; hotels get permits for specialists, not line staff.
Watch for: From 11 November 2026: job notice online, decision in 10 working days. Filing is online only, at the labour department's central office, since 2026.
Official source: Bureau of Immigration: Pre-arranged Employment Visa (9G). Checked November 2026.
What the job usually comes with in the Philippines
Usual for the Philippines, varies by employer. Checked November 2026.
| Housing | Not in city hotels; island resorts (Boracay, Siargao) may give shared staff quarters |
|---|---|
| Meals | Duty meals in the staff canteen |
| Flights | Senior packages only |
| Service charge | All of it shared equally among staff except managers (by law); the amount varies by hotel |
| Contract | Probation up to 6 months (by law); foreigners' contracts follow the permit, 1 to 3 years |
| Leave | 5 days after 1 year; 10 regular holidays; 13th-month pay (by law) |
| Income tax | 0% to PHP 250,000 a year (about USD 4,000), then 15% to 35% |
Senior staff often get more than line staff, for example a single room or a yearly home flight. Ask the employer what the job includes before you accept.
Guidance, not legal advice. Rules change; your employer confirms the details for your case.
About Fairmont Makati
Fairmont Makati is a luxury hotel located in the heart of Makati City, one of Manila’s leading business, shopping, and dining districts. It is part of Fairmont Hotels & Resorts, the premium hospitality brand within Accor’s global hotel group. The property is known for refined accommodations, restaurants and bars, meeting facilities, wellness amenities, and attentive guest service. Fairmont emphasizes warm, personalized hospitality while maintaining high international standards for comfort, safety, and professionalism. Employees typically work in a multicultural environment and may receive access to training, career development, staff benefits, and opportunities across Accor’s worldwide network. The hotel serves business travelers, leisure guests, groups, and visitors attending events in Makati and nearby areas.