Assistant Front Office Manager

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Assistant Front Office Manager supports the Front Office Manager in leading reception, guest services, reservations coordination and daily hotel operations. Candidates should have previous experience in a hotel front office or supervisory role, strong knowledge of property-management systems, excellent communication skills and a genuine focus on guest satisfaction. The role requires confidence handling complaints, coaching team members, monitoring service standards, coordinating with other departments and assisting with rosters, administration and revenue-related procedures. Flexibility is essential, as the position involves rotating shifts, weekends and public holidays. The successful candidate is expected to be organised, calm under pressure, commercially aware and capable of creating a polished, welcoming experience for HYDE Perth guests.

About the employer

Accor is a major international hospitality group operating hotels, resorts and serviced residences across luxury, premium, midscale and economy segments. Its portfolio includes brands such as Raffles, Fairmont, Sofitel, Mövenpick, Pullman, Novotel, Mercure, ibis and HYDE. HYDE is a lifestyle and entertainment-focused brand known for energetic design, music, social spaces and a distinctive guest experience. HYDE Perth is positioned as a contemporary hotel in Western Australia’s capital, combining accommodation with dining, nightlife and event experiences. Accor places strong emphasis on guest service, inclusion, professional development and internal career mobility. Employees may access training, international opportunities and selected benefits through the group’s hospitality network. The company generally looks for people who are service-minded, collaborative, adaptable and comfortable working in dynamic hotel environments.

Working in Australia

Australia offers hospitality opportunities in cities, coastal resorts, remote communities and seasonal destinations. Perth, Western Australia, has growing tourism, restaurants, hotels and events, with a relaxed lifestyle, warm climate, beaches and access to outdoor activities. Australian workplace culture is generally informal, multicultural and direct, while reliability, safety awareness and respectful communication are highly valued. Living costs can be significant, especially rent in central Perth, so research accommodation and transport before relocating. Eligible applicants may use Working Holiday visas, while employer-sponsored and skilled visas may suit experienced hospitality professionals; requirements, occupation lists and sponsorship rules change, so check the Australian Department of Home Affairs. Most hotel roles require legal work rights, tax registration and sometimes responsible-service or safety certifications. Perth is geographically isolated from Australia’s eastern cities, but has good domestic and international air connections.