Guest Service Agent- Reservation

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Guest Service Agent–Reservation supports guests with bookings, enquiries, amendments, cancellations and pre-arrival requests while delivering polished, personalised service. Requirements typically include previous hotel, reservations or customer-service experience, strong communication and organisation skills, computer literacy, and a professional telephone manner. Familiarity with hotel reservation systems and Accor standards is desirable. The successful candidate is expected to respond accurately and promptly, convert enquiries into reservations, protect guest information, coordinate with Front Office and other departments, and maintain a consistently welcoming experience. Flexibility to work varied shifts, weekends and public holidays is generally required. A positive attitude, attention to detail, local area knowledge and the legal right to work in Australia are also important.

About the employer

Elysium Noosa Resort is a luxury hospitality development in Noosa, Queensland, associated with Accor’s MGallery Hotel Collection. MGallery properties are designed around distinctive locations, local character and individual storytelling rather than a standardised hotel experience. The resort is expected to focus on refined accommodation, attentive guest service, dining and wellness, reflecting Noosa’s coastal lifestyle and premium tourism market. As part of Accor, the property benefits from the group’s international operating expertise, reservation platforms, loyalty network and career-development opportunities. Team members are generally expected to combine genuine local hospitality with the professional standards of a global hotel organisation. The role may suit candidates who enjoy a resort environment, multicultural guests and a service culture built around personalised experiences.

Working in Australia

Australia offers hospitality opportunities in hotels, resorts, restaurants, tourism, housekeeping, front office and reservations, especially in Queensland, New South Wales, Victoria, Western Australia and the Northern Territory. Noosa is a relaxed coastal destination known for beaches, national parks, outdoor dining and a strong seasonal tourism economy. Lifestyle benefits include warm weather, outdoor activities and a generally multicultural community, although accommodation can be expensive and competition for rentals is high. Common work options include employer-sponsored visas, the Working Holiday Maker program for eligible passport holders, student visas with work limits, and skilled or regional pathways. Check current requirements with the Australian Department of Home Affairs before travelling. Candidates should budget for flights, bond and rent, tax, transport and health insurance. A valid work visa, tax file number and Australian bank account are normally needed to begin employment.