Assistant Front Office Manager

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Assistant Front Office Manager supports daily reception and guest-service operations, helping ensure efficient check-in, check-out, reservations coordination, complaint resolution, billing accuracy, and consistent service standards. Candidates are generally expected to have a diploma or degree in hospitality, previous front-office or supervisory experience, strong communication skills, professional English, and familiarity with hotel property-management systems such as Opera. The role requires leadership, calm problem-solving, attention to detail, flexibility for rotating shifts, and the ability to coach team members. The successful candidate should be guest-focused, well presented, commercially aware, and capable of supporting the Front Office Manager while maintaining Mercure and Accor service standards.

About the employer

Mercure Jakarta Gatot Subroto is a midscale international hotel operated under Mercure, part of Accor, one of the world’s major hospitality groups. Mercure hotels combine locally inspired design and experiences with dependable international service standards. Located in Jakarta’s Gatot Subroto area, the hotel serves business travelers, leisure guests, meetings, and events, with accommodation, dining, and guest-service facilities. Accor operates a broad portfolio of brands across numerous countries and offers employees structured training, internal mobility, and opportunities to work in different hospitality environments. Team members are expected to provide warm, professional service while reflecting local culture and maintaining brand procedures. Compensation in Indonesia can vary according to experience, language skills, hotel performance, service charge, and benefits such as meals, insurance, or incentives.

Working in Indonesia

Indonesia is an archipelago with varied opportunities across its main islands. Java, especially Jakarta, offers the largest concentration of hotel, restaurant, corporate, tourism, and service-sector jobs, although traffic and living costs can be demanding. Bali is popular for resort, wellness, food-and-beverage, and tourism careers, with a more relaxed lifestyle but competitive employment and seasonal demand. Sumatra, Sulawesi, Lombok, and Kalimantan provide opportunities in resorts, mining-related services, conservation, and growing regional cities. Indonesian culture emphasizes hospitality, respect, family, and community; modest dress and sensitivity to religious customs are important. Costs range from relatively affordable outside Jakarta and Bali to higher rents in major tourist areas. Foreign applicants normally need employer sponsorship and the appropriate work authorization, commonly a work permit and limited-stay visa. Confirm current immigration rules, qualifications, tax obligations, accommodation, and health insurance before relocating.