Telecommunications Agent (Telephone Operator)

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Telecommunications Agent manages hotel telephone communications, answers and transfers calls promptly, records messages, handles guest requests, and directs enquiries to the appropriate department. The role typically requires previous experience in hotel telephony, switchboard operation, or front-office work, along with strong spoken English and professional communication skills. Knowledge of additional languages, basic computer skills, and familiarity with hotel systems are advantageous. Candidates are expected to remain calm and courteous under pressure, protect guest confidentiality, follow communication procedures, maintain accurate records, and provide efficient service in line with Rixos and Accor standards. Flexibility for shifts, weekends, and public holidays is normally required.

About the employer

Rixos Bab Al Bahr is an all-inclusive luxury resort in Ras Al Khaimah, United Arab Emirates, operated under the Rixos brand and part of Accor’s global hospitality portfolio. The resort is known for its extensive beachfront setting, multiple restaurants and bars, swimming pools, entertainment, wellness facilities, and family-oriented activities. It serves leisure travellers, families, groups, and international holidaymakers. As part of Accor, the property follows established international standards for guest service, employee development, safety, and operational quality. Working at the resort can provide exposure to a multicultural hospitality environment and opportunities across front office, food and beverage, housekeeping, recreation, events, and support departments. Benefits for eligible employees may include accommodation, meals, transportation, medical cover, and travel allowances, depending on the employment contract.

Working in United Arab Emirates

The United Arab Emirates is not an island country, but it offers coastal living, beaches, desert landscapes, and modern cities. Hospitality is a major employer, particularly in Dubai, Abu Dhabi, Ras Al Khaimah, Fujairah, and Sharjah, with opportunities in hotels, resorts, restaurants, tourism, and events. UAE culture combines Islamic traditions with a highly international population; respectful dress and behaviour are important, especially during Ramadan. Lifestyle can be comfortable and active, with shopping, dining, water sports, desert trips, and strong transport links, although summer temperatures are extremely high. Most overseas employees need an employer-sponsored work and residence visa. Employers commonly arrange medical testing, Emirates ID processing, and sometimes accommodation or transport. Candidates should confirm salary, benefits, working hours, probation, leave, and repatriation terms in writing. Ras Al Khaimah is generally quieter and less expensive than Dubai, making it suitable for resort-based work and a relaxed coastal lifestyle.