Telephone Operator

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Telephone Operator manages the hotel switchboard, answers and directs internal and external calls, takes messages, provides accurate information, and supports guest requests professionally. Candidates should have previous experience in a hotel, call centre, or customer-service environment, strong spoken English, a clear telephone manner, and good communication and organisational skills. Arabic or additional languages are advantageous. The role requires familiarity with basic computer systems, careful message handling, discretion, and the ability to remain calm while managing several calls or requests at once. The successful candidate is expected to be welcoming, reliable, well presented, guest focused, and flexible to work shifts, weekends, and public holidays.

About the employer

Pullman Dubai Jumeirah Lakes Towers - Hotel & Residence is an upscale Accor property in Dubai's Jumeirah Lakes Towers district. The hotel combines contemporary accommodation, serviced-residence options, restaurants, leisure facilities, meeting spaces, and business-oriented services. As part of Pullman Hotels & Resorts, it serves business and leisure travellers with an energetic, modern hospitality style. Accor is a major international hospitality group operating hotels and resorts across many countries and brands, including Pullman, Novotel, Mercure, Sofitel, and ibis. Employees generally work in a multicultural environment with structured hotel standards, training opportunities, and access to Accor's wider career network. The property is positioned close to Dubai's business areas, shopping destinations, public transport, and attractions, making it a practical base for professionals seeking experience in the UAE hotel industry.

Working in United Arab Emirates

The United Arab Emirates is not an island, but a Gulf federation offering extensive opportunities in hotels, restaurants, tourism, retail, aviation, and business services, especially in Dubai and Abu Dhabi. The culture blends Emirati traditions with a highly international population; modest dress, courtesy, and respect for Islamic customs are important. Lifestyle options include beaches, desert trips, shopping, dining, sports, and vibrant social communities, although housing and leisure costs can be high. Most overseas employees need an employer-sponsored work visa. Employers commonly arrange entry permits, medical testing, Emirates ID processing, and residency formalities, though candidates should confirm every benefit in writing. Relocation packages may include accommodation, transport, meals, medical insurance, flights, and annual leave. Dubai has excellent public transport and expatriate services, while summers are extremely hot, so air-conditioned living and transport are essential.