Guest Service Officer (Call Centre)

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Guest Service Officer (Call Centre) handles guest calls, requests, questions and service recovery for Queen Elizabeth 2. The role typically requires previous hotel, customer service or call-centre experience, clear spoken English, good telephone manner and strong communication skills. Candidates should be organised, calm under pressure and comfortable managing several requests while maintaining accurate records. Familiarity with hotel systems, local Dubai attractions and additional languages is advantageous. The successful candidate is expected to provide warm, efficient service, follow up promptly, coordinate with operational departments and represent the hotel professionally at all times. Flexibility for shifts, weekends and public holidays is essential.

About the employer

Queen Elizabeth 2, commonly known as QE2, is a historic ocean liner permanently moored at Port Rashid in Dubai and operated as a hotel, dining and entertainment destination. The ship has been transformed into a unique hospitality venue while preserving many of its original features, cabins and maritime character. Guests can stay onboard, enjoy restaurants and bars, explore exhibitions and experience events with views of Dubai’s coastline. As part of the Accor hospitality network, QE2 benefits from international hotel standards, structured training and access to a broad range of guest-service practices. The property combines heritage tourism with modern accommodation and event services, attracting leisure travellers, cruise enthusiasts, business visitors and local residents. Employees work in a distinctive environment where attentive service, cultural awareness and interest in the vessel’s history are valuable.

Working in United Arab Emirates

The United Arab Emirates is not an island nation, but Dubai offers an island-style coastal lifestyle with beaches, waterfront districts and attractions such as Palm Jumeirah. Hospitality, tourism, retail, aviation, events, technology, healthcare and construction provide many job opportunities, especially in Dubai and Abu Dhabi. The culture is multicultural and generally welcoming, while Islamic customs, modest public behaviour and respect during Ramadan should be observed. Lifestyle choices range from luxury shopping and dining to desert trips, water sports and a busy social scene. Summers are extremely hot, so most activities move indoors. Foreign workers normally need an employer-sponsored employment visa, residence permit and medical examination; employers commonly arrange the main processing and work permit costs. Dependants may qualify for sponsorship subject to salary requirements. Before relocating, confirm the written contract, accommodation or allowance, insurance, transport, probation terms and recruitment fees. Dubai’s living costs can be high, particularly for rent.