Guest Relations Officer / Receptionist

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Guest Relations Officer / Receptionist welcomes guests, manages check-in and check-out, handles reservations and billing queries, responds to requests, and resolves complaints professionally. Candidates should have previous experience in hotel reception or guest relations, strong spoken and written English, good computer skills, and confidence using hotel property-management systems. Additional languages and experience with Opera or similar systems are advantageous. The role requires a polished appearance, excellent communication, cultural awareness, attention to detail, and a genuinely helpful attitude. Flexibility to work shifts, weekends, and public holidays is expected, together with the ability to remain calm and professional in a busy hospitality environment.

About the employer

Queen Elizabeth 2 is a historic former ocean liner permanently moored at Port Rashid in Dubai and operated as a floating hotel, dining, and entertainment destination. The vessel has been transformed into a hospitality attraction while retaining much of its maritime character and heritage. Guests can stay in refurbished cabins and suites, dine in several restaurants and bars, enjoy live entertainment, and explore exhibitions about the ship’s history. The property is associated with Accor’s hospitality operations and serves both international visitors and residents looking for a distinctive Dubai experience. Working there typically involves an international guest base, high service standards, and a setting that combines hotel operations with tourism, events, and heritage experiences.

Working in United Arab Emirates

The United Arab Emirates is not an island, although Dubai includes coastal and waterfront communities. Hospitality offers many opportunities in hotels, resorts, restaurants, events, airlines, and tourism, especially for candidates with English, customer-service, and multicultural experience. Dubai’s lifestyle is modern and international, with excellent shopping, dining, beaches, public transport, and year-round entertainment. The culture is welcoming but conservative in public settings; respect local customs, dress appropriately, and observe UAE laws regarding alcohol, photography, and public behaviour. Most expatriate employees need employer-sponsored residence and work permits, with the company normally arranging the process after an employment offer. Employers may provide accommodation or an allowance, meals, transport, medical insurance, and annual flights, but benefits vary. Living costs can be high, particularly for housing, so candidates should confirm the full package before relocating. Summers are extremely hot, while winters are warm and comfortable.