Porter | Concierge

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Porter | Concierge supports guests throughout their stay by providing warm welcomes, handling luggage, assisting with arrivals and departures, arranging transportation, delivering messages, and sharing local recommendations. The role requires strong customer-service and communication skills, professional presentation, attention to detail, and the ability to remain calm in a busy luxury-hotel environment. Previous experience in hotel reception, concierge, porter, or guest-services work is beneficial. A valid driver’s licence may be useful, and flexibility to work mornings, evenings, weekends, and public holidays is expected. The successful candidate should be physically capable of handling luggage, confident working with guests from diverse backgrounds, and committed to Accor’s service standards and positive guest experiences.

About the employer

Hotel Chadstone Melbourne – MGallery Collection is an upscale Accor hotel located within The Fashion Capital shopping and lifestyle precinct in Chadstone, Victoria. MGallery hotels are known for distinctive properties, personalised hospitality, elegant design, and locally inspired guest experiences. The hotel offers accommodation, restaurants, bars, event facilities, wellness services, and convenient access to Melbourne’s shopping and cultural attractions. As part of Accor, one of the world’s major hospitality groups, the property provides employees with opportunities to work in an international hotel environment, develop their skills, and access company training and potential career mobility. The hotel places emphasis on attentive service, professionalism, guest satisfaction, teamwork, and creating memorable stays through genuine local knowledge and thoughtful assistance.

Working in Australia

Australia offers hospitality opportunities in hotels, resorts, restaurants, cafés, events, and tourism, particularly in Melbourne, Sydney, Brisbane, Perth, and regional destinations. The culture is generally informal, multicultural, and friendly, while workplaces value punctuality, teamwork, initiative, and responsible service. Lifestyle varies from city living and shopping to beaches, national parks, sport, and outdoor travel. Australia is a large island country with a high cost of living, especially for rent and transport in major cities. Overseas applicants usually need an appropriate visa, such as a Working Holiday visa, employer-sponsored visa, or student visa with work rights. Check eligibility, age limits, occupation rules, and permitted hours before applying. Relocating requires arranging accommodation, tax and banking details, healthcare coverage, transport, and sufficient savings. Melbourne has reliable public transport but cool winters and changeable weather.