Written by MyIslandJob from the job title and employer. See the employer's page for the full description.
The One Touch Service Officer handles guest requests through telephone and hotel communication channels, ensuring prompt, courteous and accurate assistance. The role requires strong spoken and written Arabic and English, a professional telephone manner, good computer skills and previous experience in hotel guest services, reception or a call-centre environment. The successful candidate should be organised, attentive to detail and capable of managing several requests while maintaining service standards. Familiarity with Opera or similar hotel systems is advantageous. Candidates are expected to work shifts, communicate effectively with other departments, follow up on guest concerns and create a polished Sofitel experience for every caller.
Sofitel Dubai Jumeirah Beach is a luxury French-inspired hotel located along The Walk in Jumeirah Beach Residence, Dubai. It is part of Sofitel, Accor’s international luxury hospitality brand, which combines local character with French elegance, personalised service and refined dining. The hotel serves leisure and business travellers and offers guest rooms and suites, restaurants, lounges, meeting facilities, a pool and convenient access to the beach and Dubai’s major attractions. As part of Accor, employees may benefit from structured training, internal career opportunities and the group’s global hospitality network. The property places strong emphasis on guest satisfaction, cultural awareness, professional presentation and teamwork. Arabic-speaking employees are particularly valuable in Dubai’s diverse luxury-hotel market, where service teams regularly assist guests from the Gulf region and international visitors.
The United Arab Emirates is not an island, but it offers a highly international lifestyle across Dubai, Abu Dhabi and the other emirates. Hospitality, tourism, aviation, retail, food and beverage, wellness and events provide many employment opportunities. Dubai is multicultural, modern and fast paced, with excellent public transport, shopping, beaches and entertainment. Islamic traditions influence daily life, so respectful dress and behaviour are important, particularly during Ramadan. Most expatriates work under employer-sponsored residence visas; the company commonly arranges the work permit, medical examination, Emirates ID and related immigration steps. Confirm whether accommodation, transport, meals, insurance and flights are included before accepting an offer. Living costs can be high, especially for rent, while summer temperatures are extremely hot. A valid passport, authenticated documents and a clear employment contract are normally required for relocation.
Ooops
Something went wrong, a few job details could not be loaded but you can still apply directly below:
Fetching job details, please wait...