Telephone Operator

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Telephone Operator is responsible for handling internal and external calls, transferring guests to the correct departments, taking messages, responding to inquiries, and supporting hotel communications. Candidates should have good spoken English, a pleasant telephone manner, strong listening and communication skills, and basic computer knowledge. Previous experience in a hotel switchboard, call centre, or front-office role is preferred. Familiarity with hotel systems such as Opera is an advantage. The successful candidate is expected to remain calm under pressure, protect guest confidentiality, record requests accurately, coordinate efficiently with hotel departments, and provide courteous, prompt service at all times. Flexibility for rotating shifts, weekends, and public holidays is normally required.

About the employer

The Creekside Hotel Dubai, an Accor hotel, is part of Accor, a major international hospitality group operating hotels, resorts, and serviced residences worldwide. Accor manages a broad portfolio of brands across luxury, premium, midscale, and economy segments, with a strong focus on guest service, responsible hospitality, and career development. Located in Dubai, the hotel serves business travellers, leisure guests, and visitors attending events or exploring the city. Hotel teams typically work across front office, food and beverage, housekeeping, engineering, sales, and guest services, creating a multicultural and service-focused workplace. As an Accor property, employees may benefit from structured training, international standards, employee recognition programmes, and opportunities to progress within the group. Exact benefits, facilities, and employment conditions depend on the hotel’s contract and local policies.

Working in United Arab Emirates

The United Arab Emirates is a federation of seven emirates, including Dubai, Abu Dhabi, Sharjah, and Ras Al Khaimah, rather than a single island. It offers extensive opportunities in hotels, restaurants, tourism, aviation, retail, events, and business services. Dubai is highly international, fast-paced, and culturally diverse, with modern public transport, shopping, beaches, desert activities, and a wide range of dining and entertainment. Local culture values hospitality, respect, modest public behaviour, and awareness of Islamic traditions. Most expatriates live in apartments or shared accommodation, and employers may provide housing or an allowance. Employees generally need employer sponsorship and a UAE work permit, with medical checks and Emirates ID registration. Applicants should secure a written offer and confirm salary, accommodation, transport, insurance, leave, and visa responsibility before relocating. Living costs, especially rent, can be high in Dubai.