Director of Rooms

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Director of Rooms leads the Front Office, Guest Relations, Housekeeping and related rooms operations at Raffles The Palm Dubai. The role requires extensive luxury-hospitality experience, strong knowledge of rooms-division standards, budgeting, forecasting, revenue awareness and team leadership. Candidates should have excellent communication, problem-solving and guest-recovery skills, along with the ability to coach multicultural teams and maintain high service standards. The successful candidate is expected to deliver exceptional guest experiences, improve operational efficiency, monitor quality and satisfaction scores, control costs and collaborate closely with other departments. Experience in a luxury resort or international hotel group, preferably with significant Rooms Division management responsibility, is likely to be expected.

About the employer

Raffles The Palm Dubai is a luxury beachfront resort located on the western crescent of Palm Jumeirah. It operates under the Raffles brand, part of Accor, a global hospitality group with hotels and resorts across a wide range of luxury, premium and economy segments. The property combines refined European-inspired design with Arabian hospitality and offers guest rooms, suites, villas, restaurants, lounges, spa facilities, pools and extensive leisure amenities. Raffles is known for highly personalised butler-style service, discretion and attention to detail. The Dubai resort serves international leisure travellers, families, high-net-worth guests, weddings and corporate visitors. Working there typically involves multicultural teams, demanding luxury-service standards and close attention to guest experience, presentation and operational consistency. The resort is positioned as an exclusive destination within Dubai’s competitive luxury-hospitality market.

Working in United Arab Emirates

The United Arab Emirates offers strong opportunities in luxury hotels, resorts, restaurants, aviation, retail, tourism, finance, technology and construction, particularly in Dubai and Abu Dhabi. The culture blends Emirati traditions with a large international population; modest dress, respect for local customs and awareness of Islamic practices are important. Lifestyle options range from beaches, shopping and international dining to desert activities, cultural attractions and a busy social scene. The climate is sunny and very hot for much of the year, with milder winter months. Most overseas employees require employer-sponsored residence and work visas. Employers commonly arrange medical testing, Emirates ID processing and work permits, while benefits may include accommodation, housing allowance, transport, insurance and annual flights. Candidates should confirm contract terms, probation, gratuity, working hours and accommodation before relocating. Dubai has a high cost of living, especially for rent and schooling, although tax-free employment income can offset some expenses.