Cluster Senior Sales Manager - MICE

Role summary

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The Cluster Senior Sales Manager – MICE is responsible for developing group, meeting, incentive, conference and exhibition business across the assigned Novotel cluster. Requirements typically include several years of hotel sales experience, preferably in MICE or corporate accounts, strong knowledge of the Dubai market, excellent English communication, negotiation and presentation skills, and the ability to manage client relationships and sales targets. The successful candidate is expected to identify new business, maintain key accounts, prepare proposals, conduct site inspections, coordinate with operational departments and represent the hotels at industry events. Commercial awareness, a proactive approach, CRM proficiency and flexibility to work with international clients are important.

About the employer

Novotel World Trade Centre Dubai is an Accor hotel located within Dubai World Trade Centre, close to major exhibitions, conferences, business districts and attractions. The property serves business travellers, event delegates, groups and leisure guests, offering accommodation, dining, meeting facilities and professional event support. As part of Accor, a global hospitality group operating a wide portfolio of hotel brands worldwide, the hotel benefits from international systems, sales networks, training opportunities and career mobility. The MICE segment is particularly significant because of the hotel’s location and proximity to large-scale exhibitions and corporate events. The role may also support commercial activity across multiple properties, requiring collaboration with sales, revenue, reservations, operations and regional Accor teams.

Working in United Arab Emirates

The United Arab Emirates is a modern Gulf federation rather than an island, with Dubai and Abu Dhabi offering the largest concentration of hospitality, tourism, events and business opportunities. The culture combines Emirati traditions with a highly international workforce; respectful dress, punctuality and awareness of Islamic customs are important. Lifestyle can be fast-paced and cosmopolitan, with excellent transport, shopping, beaches and dining, although summer heat and accommodation costs should be considered. Most overseas employees require employer-sponsored residence and work visas. Employers generally arrange work permits, medical testing, Emirates ID processing and health insurance, while flights and accommodation allowances vary by contract. Candidates should verify salary, commission, housing, transport, annual leave and end-of-service benefits before relocating. English is widely used in hotels, while Arabic is advantageous.