Guest Service Executive

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Guest Service Executive welcomes guests, manages check-in and check-out, handles reservations and payments, responds to enquiries, and supports a smooth stay. Candidates should have hotel or customer-service experience, strong spoken English, good communication and problem-solving skills, and a professional, guest-focused attitude. Familiarity with hotel systems such as Opera is useful. The role requires shift work, including weekends and public holidays, attention to detail, teamwork, and the ability to remain calm while resolving guest concerns.

About the employer

ibis Singapore Novena is a midscale hotel operated under ibis, one of the well-known brands in the Accor hospitality group. Located in Singapore’s Novena district, the hotel serves business travellers, tourists, families, and guests visiting nearby medical and commercial areas. ibis properties focus on practical comfort, friendly service, accessible pricing, and efficient operations. Accor is a global hospitality company with hotels, resorts, and lifestyle properties across many countries and brands, including ibis, Novotel, Mercure, Pullman, and Fairmont. Employees typically work in a multicultural environment and may receive structured training, staff benefits, and opportunities for career progression within the wider group. At ibis Singapore Novena, guest-service staff play an important role in delivering welcoming, reliable, and efficient front-office experiences.

Working in Singapore

Singapore is a compact, highly connected city-state with strong opportunities in hospitality, tourism, retail, finance, technology, healthcare, and logistics. Hotels regularly recruit front-office, food-and-beverage, housekeeping, and supervisory staff, especially candidates with English skills and international customer-service experience. The culture is multicultural, orderly, and fast-paced, with English widely used alongside Mandarin, Malay, and Tamil. Lifestyle options include excellent public transport, safe neighbourhoods, diverse food, shopping, parks, and vibrant arts and nightlife. Living costs, particularly rent, are relatively high; shared accommodation can make relocation more manageable. Foreign employees generally need an employer-sponsored work pass. Service roles may use an S Pass or Work Permit, subject to government eligibility rules, salary thresholds, and quotas. Applicants should secure a written job offer, confirm pass sponsorship, arrange housing, and budget for deposits, transport, insurance, and daily expenses before moving.