Assistant Guest Experience Manager

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Assistant Guest Experience Manager supports the Guest Experience Manager in creating memorable, personalised stays for guests at Sofitel Dubai Jumeirah Beach. Responsibilities typically include supervising guest relations, handling feedback and complaints, coordinating VIP arrivals, monitoring satisfaction standards, and working closely with Front Office, Housekeeping, Food and Beverage, and Concierge teams. Candidates should have hotel experience in guest relations, front office, or a similar luxury hospitality role, along with strong communication, problem-solving, organisational, and leadership skills. Fluency in English is generally required; additional languages are an advantage. The successful candidate is expected to be polished, service-oriented, confident with guests, culturally sensitive, available for shifts, and committed to Sofitel’s luxury service standards.

About the employer

Sofitel Dubai Jumeirah Beach is a luxury Accor hotel located along The Walk in Jumeirah Beach Residence, one of Dubai’s popular leisure and dining areas. The property combines French elegance with contemporary Dubai hospitality and serves international leisure and business travellers. As part of Accor, a leading global hospitality group, Sofitel benefits from established training, career development, employee benefits, and international mobility opportunities. The hotel typically offers guestrooms and suites, restaurants and lounges, meeting facilities, wellness amenities, and direct access to nearby beaches, attractions, shopping, and entertainment. Its guest experience team plays an important role in delivering personalised service, recognising returning guests, supporting VIP stays, and resolving concerns professionally. Employees are generally expected to demonstrate refined presentation, cultural awareness, teamwork, and a strong commitment to luxury hospitality.

Working in United Arab Emirates

The United Arab Emirates is not an island but a federation of seven emirates, with Dubai offering particularly strong opportunities in hotels, tourism, restaurants, retail, aviation, events, and business services. The culture blends Emirati traditions with a highly international workforce; modest dress, courtesy, respect for Islam, and awareness of local customs are important. Dubai’s lifestyle is modern and fast-paced, with excellent restaurants, beaches, shopping, public transport, gyms, and entertainment, although accommodation and schooling can be expensive. Most overseas employees need employer sponsorship, which normally covers an employment entry permit, medical examination, Emirates ID, and residence visa. A signed employment contract should clearly state salary, accommodation or allowance, transport, insurance, annual leave, and other benefits. Candidates should verify recruitment terms, avoid paying unauthorised job fees, and budget for initial housing, deposits, documentation, and daily expenses before relocating.