Housekeeping Quality Manager

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Housekeeping Quality Manager is responsible for maintaining and improving cleanliness, presentation and service standards across the hotel. Requirements typically include experience in hotel housekeeping or quality assurance, strong knowledge of room and public-area standards, excellent organisation, attention to detail and the ability to coach and supervise team members. The successful candidate is expected to conduct inspections and audits, identify service gaps, coordinate corrective action, maintain quality records and support compliance with Sofitel and Accor procedures. Strong communication, leadership and problem-solving skills are important, along with flexibility to work weekends, public holidays and varied hotel shifts. Experience with luxury or upscale hospitality operations is highly desirable.

About the employer

Sofitel Gold Coast Broadbeach is an upscale hotel located in Broadbeach on Queensland’s Gold Coast, close to the beach, shopping, dining and entertainment precincts. The property operates under Sofitel, Accor’s French-inspired luxury hospitality brand, which combines local culture with refined design, personalised service and contemporary guest experiences. As part of Accor, the hotel benefits from an international network, professional development opportunities and employee benefits available through the group. Hotel operations typically include guest accommodation, food and beverage outlets, meetings and events, and leisure facilities. The property places strong emphasis on presentation, guest satisfaction, service consistency and teamwork. Employees are expected to uphold Sofitel standards while contributing to a welcoming, polished and culturally aware environment for both domestic and international visitors.

Working in Australia

Australia offers hotel and tourism opportunities in housekeeping, food and beverage, front office, maintenance, events and management, particularly in destinations such as the Gold Coast, Sydney, Melbourne, Cairns and Perth. The workplace culture is generally practical, team-oriented and direct, with emphasis on reliability, safety, customer service and work-life balance. The Gold Coast provides a relaxed coastal lifestyle, warm weather, beaches, outdoor activities and a busy tourism economy, although housing costs can be high. Visa options may include employer-sponsored visas, skilled visas, graduate pathways or working holiday visas, depending on nationality, occupation and eligibility. Applicants should confirm current requirements with Australia’s Department of Home Affairs. Relocating usually involves arranging a visa, tax file number, bank account, accommodation, health insurance and transport. English proficiency and relevant hospitality experience are commonly expected.