Guest Services Agent

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Guest Services Agent welcomes guests, manages check-ins and check-outs, handles reservations and payments, responds to enquiries, coordinates requests with hotel departments, and helps create a smooth, personalised stay. Applicants should have previous hotel, tourism, or customer-service experience, strong communication skills, professional presentation, and good computer abilities. Familiarity with hotel property-management systems is useful. The role requires flexibility to work rotating shifts, including weekends and public holidays. Pullman expects a friendly, proactive, service-focused candidate who can remain calm under pressure, solve problems efficiently, promote hotel facilities, and work effectively within a multicultural team. Knowledge of local Melbourne attractions and additional languages may be advantageous.

About the employer

Pullman is Accor’s premium hospitality brand, designed for modern travellers who value energetic service, contemporary design, business facilities, and meaningful local experiences. Pullman hotels operate in major cities and resort destinations worldwide, serving corporate guests, leisure travellers, event attendees, and international visitors. Pullman Melbourne on the Park, associated with the East Melbourne location, offers convenient access to Melbourne’s central business district, sporting venues, parks, dining, and cultural attractions. As part of Accor, the hotel benefits from an international network, structured training, career-development opportunities, employee benefits, and a strong focus on guest satisfaction. The brand generally encourages teamwork, innovation, responsible hospitality, and confident, personalised service. Employees are expected to represent both the individual hotel and Accor’s broader standards of professionalism, inclusion, sustainability, and customer care.

Working in Australia

Australia is a large island country with strong employment opportunities in hospitality, tourism, healthcare, construction, technology, education, and agriculture. Melbourne is a multicultural city known for coffee, sport, arts, live music, and varied dining. The lifestyle offers excellent public transport, beaches and parks, but housing and daily expenses can be high, particularly near the city centre. Hospitality workers commonly find roles through hotel career websites, recruitment agencies, and platforms such as Seek. Visa options may include employer-sponsored visas, skilled visas, Working Holiday visas, and student visas with work rights; eligibility depends on nationality, occupation, age, qualifications, and current Australian rules. Before relocating, arrange an appropriate visa, tax file number, bank account, accommodation, health cover, and airport transport. Australia’s seasons are opposite to those in the Northern Hemisphere, and Melbourne weather can change quickly. Always check official Department of Home Affairs guidance before travelling or accepting employment.