Outlet Captain

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Outlet Captain supervises the daily operation of a restaurant or food-and-beverage outlet, ensuring attentive service, smooth coordination and a consistently high guest experience. Requirements typically include previous experience in a hotel or upscale restaurant, strong knowledge of food and beverage service, good communication skills and the ability to lead a team during busy periods. Candidates should be organized, professional and confident handling guest requests, complaints, cash or point-of-sale procedures, and service standards. Flexibility is important, as the role may include evenings, weekends and public holidays. A hospitality qualification, wine knowledge and experience with international guests are advantageous.

About the employer

Hamilton Princess & Beach Club is a landmark luxury hotel in Hamilton, Bermuda, managed by Fairmont Hotels & Resorts, part of the Accor group. Known locally as the Pink Palace, the property combines historic character with modern hospitality and serves leisure travelers, business guests, groups and wedding clients. It offers upscale accommodation, restaurants and bars, meeting facilities, a marina setting and access to the private Princess Beach Club. The hotel is recognized for polished service, Bermuda’s distinctive island atmosphere and a strong focus on guest satisfaction. As an Accor-managed property, it operates within an international hospitality network with established service, training and career-development standards. Employees work in a multicultural environment and may benefit from hotel amenities, staff programs and opportunities to progress within the wider Fairmont and Accor organization.

Working in Bermuda

Bermuda offers hospitality opportunities in hotels, restaurants, tourism, marine services, retail, finance and seasonal events. The culture blends British, Caribbean, African and Portuguese influences, with a strong emphasis on courtesy, community and island traditions. Life is generally safe and relaxed, although accommodation and everyday expenses are high. Public buses and ferries provide reliable transport, while residents commonly use scooters; cars are restricted and costly. Employers normally must secure a work permit before an overseas candidate can begin employment, and approval depends on the role, qualifications, local recruitment requirements and current immigration rules. Applicants should confirm sponsorship, contract terms, housing arrangements, medical requirements and permit responsibilities before accepting an offer. Relocating staff should budget carefully, bring suitable professional clothing, and expect humid summers, mild winters and a close-knit island lifestyle. English is the main working language.