Reservation Agent

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Reservation Agent manages room bookings, amendments, cancellations, guest enquiries and payment details while helping maximise occupancy and revenue. Candidates are generally expected to have hotel reservations or front-office experience, good knowledge of booking procedures and proficiency in English; additional languages are an advantage. Familiarity with Opera or another property-management system, online travel agencies and standard office applications is useful. The successful candidate should communicate clearly, respond promptly, maintain accurate records and provide courteous, professional service. Flexibility for shifts, weekends and public holidays is normally required. A positive attitude, attention to detail, sales awareness and the ability to handle several enquiries at once are important.

About the employer

Novotel Kuala Lumpur City Centre is a mid-to-upscale hotel operated under Accor, a major international hospitality group with hotels and resorts across the world. Located in central Kuala Lumpur near major shopping, business and entertainment areas, the property serves business travellers, families, groups and leisure guests. Novotel hotels are known for practical contemporary accommodation, dining facilities, meeting spaces and a relaxed, welcoming service style. As part of Accor, the hotel typically follows international operating standards and provides opportunities to work with a diverse team and global hospitality systems. Employees may also benefit from Accor’s training, career-development programmes and staff-discount initiatives, subject to local policies. The Reservation Agent supports the commercial performance of the hotel by converting enquiries into bookings, maintaining reservation accuracy and helping guests select suitable accommodation and arrangements.

Working in Malaysia

Malaysia offers opportunities in hotels, resorts, restaurants, tourism, retail, technology and shared services, especially in Kuala Lumpur, Penang, Langkawi, Kota Kinabalu and Johor. Its culture blends Malay, Chinese, Indian and Indigenous traditions, with English widely used in business and hospitality. Urban life is convenient and modern, while island destinations such as Langkawi, Penang, Tioman and the Perhentian Islands provide beaches, diving and a slower lifestyle. Living costs are generally moderate, though central Kuala Lumpur and resort islands can be more expensive. Foreign workers normally need an employer-sponsored employment pass or other approved work authorisation; working on a tourist entry is not permitted. Employers usually guide the application process, medical checks and registration. Before relocating, confirm salary, accommodation, service charge, insurance, transport and contract conditions. Malaysia is warm year-round, with monsoon conditions varying by coast.