Guest Service Agent

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Guest Service Agent welcomes guests, manages check-ins and check-outs, handles reservations and payments, responds to enquiries, provides local information, and coordinates with housekeeping and other hotel departments. Applicants should have strong communication and customer-service skills, a professional presentation, good computer literacy, and the ability to work accurately under pressure. Previous hotel, reception, or customer-facing experience is advantageous. Candidates are expected to be friendly, reliable, flexible with shifts, and comfortable working evenings, weekends, and public holidays. Knowledge of hotel systems and additional languages may be beneficial.

About the employer

Novotel Melbourne Preston is part of Accor, a major international hospitality group operating hotels, resorts, and lifestyle properties worldwide. Novotel is Accor’s well-known midscale brand, designed for business and leisure travellers seeking comfortable accommodation, practical facilities, and welcoming service. The Preston property is located in Melbourne’s northern suburbs and serves both local and visiting guests, with accommodation, food and beverage services, meeting facilities, and guest support. Accor promotes career development, internal mobility, inclusion, and learning across its brands. Employees typically work in a multicultural environment and may access staff benefits such as hotel discounts, training, and opportunities to progress within the wider Accor network. Conditions, benefits, and rosters depend on the position and applicable Australian employment awards or agreements.

Working in Australia

Australia is a large island country with strong job opportunities in hospitality, tourism, healthcare, construction, technology, education, and agriculture. Melbourne offers a diverse cultural scene, excellent cafés, sporting events, public transport, and a generally relaxed but professional lifestyle. Hospitality work can involve rotating shifts, weekend duties, and seasonal demand, particularly in major cities and tourist regions. Living costs are high, especially rent, so applicants should budget carefully and arrange accommodation before arrival. Visa options may include the Working Holiday visa for eligible nationalities, student visas with work limits, skilled visas, or employer-sponsored pathways where the role and applicant qualify. Requirements vary by nationality, age, occupation, and sponsorship availability. Before relocating, check official Australian Department of Home Affairs guidance, obtain appropriate health insurance, prepare proof of funds, and confirm work rights. Melbourne’s climate is changeable, so suitable clothing is useful.