Reservation Agent Daily Worker

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Reservation Agent Daily Worker handles room reservations, amendments, cancellations, guest inquiries, and booking-system updates while supporting the hotel’s occupancy and revenue goals. Candidates should have hospitality, reservations, front-office, or customer-service experience; good English and Indonesian communication skills; basic computer and reservation-system knowledge; and a professional, service-focused attitude. The role requires accuracy, patience, quick responses, and the ability to work shifts, weekends, and public holidays. Candidates are expected to coordinate effectively with Front Office, Sales, and Housekeeping, follow hotel procedures, maintain accurate records, and deliver friendly, efficient service to guests and travel partners.

About the employer

Mercure Jakarta Gatot Subroto is an internationally branded hotel located in Jakarta’s Mampang Prapatan area, serving business travelers, leisure guests, meetings, and events. It operates under Accor, a major global hospitality group with a broad portfolio of hotels and recognized loyalty programs. Mercure hotels combine local character with consistent international service standards, offering accommodation, dining, meeting facilities, and guest experiences suited to each destination. The Jakarta property benefits from its position in South Jakarta, close to business districts, offices, shopping, restaurants, and transport links. Employees typically work in a multicultural hospitality environment where guest satisfaction, teamwork, operational accuracy, safety, and professional presentation are important. Temporary and daily-worker roles can provide practical hotel experience and may suit candidates building a career in reservations, front office, or broader hospitality operations.

Working in Indonesia

Indonesia is an archipelago with varied opportunities across Java, Bali, Sumatra, Sulawesi, and other islands. Jakarta and Java offer the widest range of hotel, tourism, corporate, technology, and service jobs, while Bali is especially strong in resorts, restaurants, wellness, and tourism. Indonesian workplace culture generally values politeness, teamwork, respect for seniority, and relationship building. Lifestyle ranges from fast-paced urban living in Jakarta to more relaxed coastal and island communities, although traffic, humidity, and seasonal weather should be considered. Foreign nationals normally need an employer-sponsored work visa and the appropriate limited-stay permit; working on a tourist visa is not permitted. Employers usually assist with sponsorship, documentation, and immigration compliance. Relocation costs, accommodation, health insurance, taxes, and local transport should be confirmed before accepting an offer. Learning basic Bahasa Indonesia is highly useful for daily life and workplace communication.