Duty Manager

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Duty Manager oversees hotel operations during assigned shifts, ensuring excellent guest service, smooth front-office procedures, and effective coordination with housekeeping, food and beverage, security, and maintenance teams. Candidates are generally expected to have hotel or hospitality experience, strong communication and problem-solving skills, professional English, and the ability to work shifts, weekends, and public holidays. Familiarity with hotel systems such as Opera is advantageous. The successful candidate should be guest-focused, calm under pressure, confident in handling complaints, capable of making operational decisions, and able to lead colleagues while maintaining ibis and Accor service standards.

About the employer

ibis Surabaya Tidar is a budget-friendly hotel in Surabaya, East Java, operated under the ibis brand of Accor, one of the world’s major hospitality groups. The hotel serves business travellers, tourists, groups, and guests visiting central Surabaya, offering practical accommodation, dining, meeting facilities, and convenient access to the city. Accor operates a broad international portfolio ranging from economy to luxury properties and is known for structured training, global service standards, loyalty programmes, and opportunities for internal mobility. At ibis Surabaya Tidar, employees typically work in a fast-paced environment where efficiency, friendly service, teamwork, and guest satisfaction are central to daily operations.

Working in Indonesia

Indonesia offers hospitality, tourism, technology, education, healthcare, and business opportunities, especially in Java, Bali, Batam, and major cities such as Jakarta and Surabaya. Surabaya is a large, modern city with lower living costs than Jakarta and strong transport, shopping, dining, and business facilities. Indonesian culture values politeness, community, respect for religion, and workplace harmony. The lifestyle combines urban convenience with nearby beaches, mountains, and historic areas. Foreign workers generally need an employer-sponsored work permit and appropriate limited-stay visa, commonly arranged through the hiring company; working on a tourist visa is not permitted. Relocating employees should confirm housing, health insurance, tax registration, transport, and local documentation before arrival. Learning basic Indonesian is highly useful, while English is common in international hotels. Costs vary considerably between cities and tourist destinations.