Duty Manager

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Duty Manager oversees daily hotel operations during assigned shifts, ensuring smooth guest services, effective communication between departments, and prompt resolution of complaints or operational issues. Candidates should have experience in hotel front office or guest relations, strong knowledge of hospitality procedures, and good English and Indonesian communication skills. Leadership ability, sound judgment, problem-solving skills, computer literacy, and flexibility to work rotating shifts, weekends, and public holidays are expected. The successful candidate should be professional, guest-focused, calm under pressure, and capable of supporting the hotel’s service standards while coordinating with front office, housekeeping, food and beverage, security, and engineering teams.

About the employer

Mövenpick Surabaya City is an upscale hotel in Surabaya, East Java, operated under the Mövenpick brand and part of Accor, a major international hospitality group. The hotel serves business travelers, families, and leisure guests visiting Indonesia’s second-largest city. Its facilities typically include comfortable guest rooms, restaurants and bars, meeting and event spaces, recreational amenities, and professional guest services. As part of Accor, the property follows internationally recognized standards for hospitality, guest satisfaction, responsible business, and employee development. Working at Mövenpick Surabaya City can provide exposure to multicultural guests, structured hotel operations, and career opportunities within Accor’s global network. The Duty Manager role is central to maintaining service quality and coordinating departments throughout the hotel’s daily operations.

Working in Indonesia

Indonesia is an archipelago with diverse opportunities in hospitality, tourism, food and beverage, retail, technology, education, and manufacturing. Bali offers the largest international tourism market, while Java, including Surabaya, provides stronger corporate, industrial, and hotel employment opportunities. Indonesian culture values politeness, community, religious diversity, and respect for hierarchy. Lifestyle varies from busy urban living to relaxed coastal or island communities, with generally affordable food and transport, although accommodation costs are higher in major tourist areas. Foreign nationals normally need an employer-sponsored work permit and appropriate KITAS; working on a tourist visa is not permitted. Employers usually handle sponsorship and immigration documentation, but requirements can change, so confirmation with Indonesian authorities or a qualified relocation adviser is important. New arrivals should arrange health insurance, secure accommodation, learn basic Bahasa Indonesia, and prepare for tropical weather, traffic, and regional differences.