Raffles Club Operations & Experience Manager

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Raffles Club Operations & Experience Manager oversees the daily operation of the exclusive club lounge, ensuring personalised, discreet and consistently luxurious guest service. Requirements typically include several years of experience in luxury hotels, club lounges, guest relations or front-office operations, together with strong leadership, communication and organisational skills. The candidate is expected to manage service standards, coordinate with food and beverage and other hotel departments, handle guest requests and complaints professionally, support VIP and repeat guests, monitor team performance, and contribute to memorable guest experiences. Fluency in English is generally required; additional languages, luxury-brand experience and knowledge of Dubai hospitality are advantageous.

About the employer

Raffles The Palm Dubai is a luxury beachfront resort on Dubai’s Palm Jumeirah, operated under the Raffles brand by Accor. The property combines the brand’s traditionally personalised butler-style service with elegant accommodation, restaurants, wellness facilities, private beach access and extensive leisure amenities. Raffles is known internationally for refined hospitality, distinctive design and highly attentive service delivered in an intimate, residential atmosphere. As part of Accor, one of the world’s major hospitality groups, the resort offers access to global standards, training and career opportunities across a broad international network. The Dubai property serves leisure travellers, families, residents and high-end groups, with a strong focus on luxury guest experiences, discretion and tailored service.

Working in United Arab Emirates

The United Arab Emirates is not an island, but Dubai’s Palm Jumeirah and coastal resort areas provide a lifestyle centred on beaches, dining and tourism. Hospitality offers opportunities in hotels, restaurants, resorts, events, aviation and luxury retail, particularly for candidates with international experience. The culture is multicultural and respectful, with Islamic traditions shaping public behaviour, dress expectations and the working calendar; English is widely used. Dubai offers modern housing, shopping, transport and entertainment, although rent and summer temperatures can be high. Most expatriate employees require employer-sponsored residence and work visas, with the company usually arranging medical checks, Emirates ID and related processing. Candidates should confirm salary structure, accommodation or housing allowance, transport, insurance, flights, annual leave and gratuity before relocating. A valid passport and attested qualifications may be required.