Concierge

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Concierge supports guests by providing warm, personalised service, local recommendations, transport assistance, restaurant and activity bookings, luggage coordination and prompt responses to requests. Candidates should have excellent communication and interpersonal skills, a polished and professional manner, strong local knowledge or willingness to learn, and the ability to remain calm while multitasking in a busy luxury hotel. Previous concierge, guest services, front office or hospitality experience is advantageous. The role requires flexibility to work shifts, weekends and public holidays, attention to detail, sound computer skills and a genuine commitment to exceeding guest expectations. A full New Zealand driver licence may be useful for transport-related duties.

About the employer

Hotel St Moritz Queenstown - MGallery Collection is a luxury boutique hotel operated under Accor, one of the world's leading hospitality groups. Located near Lake Wakatipu in Queenstown, the property combines elegant alpine style with personalised service and a strong sense of place. MGallery hotels are designed around distinctive stories, local character and memorable guest experiences. Hotel St Moritz offers guest rooms and suites, dining, wellness facilities, event spaces and concierge services suited to leisure, business and destination travellers. Accor provides career opportunities across hotels, restaurants, guest services and corporate functions, with an emphasis on professional development, inclusion and hospitality excellence. Working at this property offers exposure to an international luxury brand in one of New Zealand's most popular tourism destinations.

Working in New Zealand

New Zealand offers hospitality, tourism, retail, healthcare, construction, agriculture, technology and seasonal outdoor work, particularly in Queenstown, Auckland, Wellington, Christchurch and resort regions. The culture is generally friendly, informal and multicultural, with strong respect for work-life balance, nature and Māori heritage. Queenstown provides an active lifestyle with skiing, hiking, cycling, water activities and a vibrant international community, although housing and transport can be expensive. Most overseas workers need an appropriate visa, such as a Working Holiday Visa, Accredited Employer Work Visa or residence pathway; requirements depend on nationality, age, occupation and employer accreditation. Before relocating, check Immigration New Zealand for current rules, arrange accommodation and healthcare coverage, and budget for deposits, transport and higher living costs in resort towns. English is widely used, while learning about tikanga Māori is highly valued.