Duty Manager

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Duty Manager supports the smooth daily operation of Novotel Bur Dubai, overseeing guest services, front office activities, and coordination between hotel departments. Requirements typically include previous experience in hotel operations or front office management, strong communication skills, sound knowledge of hospitality procedures, and familiarity with hotel systems such as Opera. Fluency in English is generally expected; additional languages are an advantage. The successful candidate should be confident handling guest concerns, resolving operational issues, supervising colleagues, maintaining service standards, and making effective decisions during each shift. A professional appearance, customer-focused attitude, flexibility, and willingness to work rotating shifts, weekends, and public holidays are also important.

About the employer

Novotel Bur Dubai is a contemporary midscale hotel located in Dubai’s historic Al Fahidi area, close to Dubai Creek, healthcare facilities, business districts, and major attractions. It operates under the Novotel brand, part of Accor, one of the world’s leading hospitality groups. Novotel hotels are designed for business and leisure travellers, combining practical accommodation with welcoming service, restaurants, meeting facilities, and modern guest amenities. Accor promotes professional development, international mobility, inclusion, and consistent service standards across its properties. At Novotel Bur Dubai, employees typically work in a multicultural environment serving guests from around the world. The hotel’s location and connection to Dubai’s commercial and tourism infrastructure make it a suitable workplace for hospitality professionals seeking experience in a dynamic international market.

Working in United Arab Emirates

The United Arab Emirates offers strong opportunities in hotels, restaurants, tourism, aviation, retail, construction, healthcare, technology, and finance, particularly in Dubai and Abu Dhabi. Its culture blends Emirati traditions with a highly international population, so respect for Islamic customs, modest public behaviour, and cultural awareness are important. Lifestyle can be modern and convenient, with excellent shopping, dining, beaches, desert activities, and public transport, although summer heat and living costs can be challenging. Most overseas employees require employer-sponsored residence and work visas; the employer normally arranges medical testing, Emirates ID processing, and labour documentation. Candidates should confirm salary, accommodation, transport, insurance, annual leave, flights, probation terms, and gratuity before accepting an offer. Dubai is well connected internationally, and relocation is usually straightforward when the employer provides visa support and clear onboarding guidance.