Waiter/Waitress

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Waiter/Waitress is expected to deliver attentive, professional service in the hotel’s restaurants, taking orders, explaining menu items, serving food and beverages, processing payments, and maintaining clean, well-presented tables. Candidates should have previous restaurant or hotel experience, good knowledge of food and beverage service, strong communication skills, and a pleasant, guest-focused attitude. The role requires teamwork, attention to detail, personal grooming, and the ability to work efficiently during busy periods. Flexibility to work shifts, weekends, and public holidays is essential. English communication is generally required; additional languages and knowledge of hospitality service standards are advantageous.

About the employer

Sofitel is Accor’s French luxury hospitality brand, combining refined French style with the culture and character of each destination. Sofitel Dubai Downtown is a premium hotel located in the heart of Dubai, close to attractions such as Burj Khalifa, Dubai Mall, and the city’s business and entertainment districts. The property serves international leisure and business travelers through its guest rooms, dining venues, meeting facilities, and hospitality services. Employees are expected to provide polished, personalized service while maintaining Sofitel’s standards for elegance, courtesy, and attention to detail. As part of Accor, the hotel offers access to an international hospitality network, structured operational procedures, employee benefits, and potential career development across different hotels and countries. The working environment is multicultural, fast-paced, and strongly focused on guest satisfaction.

Working in United Arab Emirates

The United Arab Emirates is not an island but a federation of seven emirates, with Dubai and Abu Dhabi offering the largest number of hospitality, retail, aviation, tourism, and service-sector opportunities. The culture is multicultural and influenced by Islamic traditions, so respectful dress, professional conduct, and sensitivity during Ramadan are important. Dubai offers a modern lifestyle, excellent public transport, beaches, shopping, restaurants, and abundant entertainment, although accommodation and daily expenses can be high. Most overseas employees require an employer-sponsored residence visa and work permit; employers commonly arrange medical testing, Emirates ID processing, and onboarding formalities. A passport valid for the required period, attested qualifications where relevant, and a signed employment contract may be needed. Many hotel packages include accommodation, meals, transport, insurance, annual leave, and return airfare, but applicants should confirm all benefits before accepting an offer.