Front Office and Reservations Manager

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Front Office and Reservations Manager leads the reception and reservations functions at BreakFree on Cashel Christchurch. Requirements typically include hotel front-office or reservations experience, strong supervisory and organisational skills, sound knowledge of property-management and booking systems, and excellent written and verbal communication. The successful candidate is expected to oversee arrivals, departures, guest enquiries, room allocations and reservation accuracy, while supporting revenue performance and service standards. The role requires a professional, approachable manner, attention to detail, the ability to resolve complaints confidently, and flexibility to work weekends, public holidays and varying shifts. Experience with Accor systems and knowledge of Christchurch’s accommodation market would be advantageous.

About the employer

BreakFree on Cashel Christchurch is an Accor-operated apartment-style accommodation property in central Christchurch, New Zealand. It provides practical, modern lodging suited to leisure travellers, families, business visitors and longer-stay guests, with convenient access to the city centre, shopping, dining and local attractions. The property is part of Accor, a major international hospitality group whose brands span economy, midscale, premium and luxury hotels across many countries. Accor places emphasis on guest satisfaction, operational standards, inclusion, professional development and responsible hospitality. Working at BreakFree on Cashel offers exposure to a busy urban hotel environment, with opportunities to collaborate across front office, reservations, housekeeping and other departments. Team members may also access wider Accor learning resources, career pathways and employee benefits, subject to local policy and eligibility.

Working in New Zealand

New Zealand offers hospitality, tourism, retail, healthcare, construction, agriculture, technology and professional-services opportunities, with the strongest hotel markets in Auckland, Wellington, Christchurch, Queenstown and Rotorua. The culture is generally friendly, informal and respectful, with strong appreciation for work-life balance, outdoor recreation and Māori heritage. Lifestyle highlights include beaches, mountains, national parks, hiking, skiing and a high-quality natural environment, although housing and transport costs can be significant. Most overseas workers need an appropriate visa, such as an Accredited Employer Work Visa, working-holiday visa or residence pathway; requirements depend on nationality, age, occupation, qualifications and employer accreditation. Applicants should check Immigration New Zealand for current rules, health and character requirements, and salary thresholds. Christchurch offers a comparatively relaxed lifestyle, access to the South Island’s scenic attractions and a growing tourism and service economy.