Please Note
- An estimate based on public data for similar roles. Not provided by the employer.
Front Office Agent
Role summary
Written by MyIslandJob from the job title and employer. See the employer's page for the full description.
The Front Office Agent welcomes guests, handles check-in and check-out, manages reservations and room assignments, responds to inquiries, processes payments, and coordinates with housekeeping and other departments. Candidates are generally expected to have hospitality or hotel experience, good English communication skills, a professional and friendly manner, basic computer knowledge, and strong customer-service abilities. Familiarity with hotel property-management systems such as Opera is useful. The role requires flexibility to work rotating shifts, weekends, and holidays, as well as the ability to remain calm, accurate, and helpful in a busy resort environment. Knowledge of additional languages and experience in an international hotel are advantages.
Can I work in the Philippines?
Never pay anyone for a visa or a job offer. A real employer pays the permit costs and never asks you for money.
How it works
How it works: The employer files a work permit (Alien Employment Permit) after a local-first job notice, then a 9(g) visa; hotels get permits for specialists, not line staff.
Watch for: From 11 November 2026: job notice online, decision in 10 working days. Filing is online only, at the labour department's central office, since 2026.
Official source: Bureau of Immigration: Pre-arranged Employment Visa (9G). Checked November 2026.
What the job usually comes with in the Philippines
Usual for the Philippines, varies by employer. Checked November 2026.
| Housing | Not in city hotels; island resorts (Boracay, Siargao) may give shared staff quarters |
|---|---|
| Meals | Duty meals in the staff canteen |
| Flights | Senior packages only |
| Service charge | All of it shared equally among staff except managers (by law); the amount varies by hotel |
| Contract | Probation up to 6 months (by law); foreigners' contracts follow the permit, 1 to 3 years |
| Leave | 5 days after 1 year; 10 regular holidays; 13th-month pay (by law) |
| Income tax | 0% to PHP 250,000 a year (about USD 4,000), then 15% to 35% |
Senior staff often get more than line staff, for example a single room or a yearly home flight. Ask the employer what the job includes before you accept.
Guidance, not legal advice. Rules change; your employer confirms the details for your case.
About Mövenpick Resort & Spa Boracay
Mövenpick Resort & Spa Boracay is an upscale beachfront resort operated under Mövenpick Hotels & Resorts, a hospitality brand now part of Accor. Located in Punta Bunga Cove on Boracay Island, the resort offers accommodation, restaurants, event facilities, recreation, and spa services in a relaxed tropical setting. Mövenpick is known for European-inspired hospitality, attentive service, and guest experiences centered on comfort, food, and local destinations. As part of Accor, the resort provides employees with opportunities to work within an international hotel group, access structured training, and potentially pursue career mobility across different properties and countries. The Boracay operation serves leisure travelers, families, groups, and events, so employees are expected to maintain professional standards while delivering warm, personalized service.