Front Office Agent

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Front Office Agent welcomes guests, handles check-in and check-out, manages reservations and room assignments, responds to inquiries, processes payments, and coordinates with housekeeping and other departments. Candidates are generally expected to have hospitality or hotel experience, good English communication skills, a professional and friendly manner, basic computer knowledge, and strong customer-service abilities. Familiarity with hotel property-management systems such as Opera is useful. The role requires flexibility to work rotating shifts, weekends, and holidays, as well as the ability to remain calm, accurate, and helpful in a busy resort environment. Knowledge of additional languages and experience in an international hotel are advantages.

About the employer

Mövenpick Resort & Spa Boracay is an upscale beachfront resort operated under Mövenpick Hotels & Resorts, a hospitality brand now part of Accor. Located in Punta Bunga Cove on Boracay Island, the resort offers accommodation, restaurants, event facilities, recreation, and spa services in a relaxed tropical setting. Mövenpick is known for European-inspired hospitality, attentive service, and guest experiences centered on comfort, food, and local destinations. As part of Accor, the resort provides employees with opportunities to work within an international hotel group, access structured training, and potentially pursue career mobility across different properties and countries. The Boracay operation serves leisure travelers, families, groups, and events, so employees are expected to maintain professional standards while delivering warm, personalized service.

Working in Philippines

Boracay is one of the Philippines' best-known island destinations, famous for White Beach, water activities, sunsets, and a lively tourism economy. Job opportunities are concentrated in hotels, resorts, restaurants, bars, spas, tours, retail, transport, and guest services. The culture is welcoming and community-oriented, with English widely used alongside Filipino and local languages. Island life offers beaches, outdoor activities, and a relaxed atmosphere, but living costs in tourist areas can be higher and housing may be limited during peak seasons. Foreign nationals normally need an employer-sponsored work permit and appropriate Philippine visa; requirements should be confirmed with the Bureau of Immigration and the employer. Philippine citizens generally need standard hiring documents and government registrations. Relocating staff should arrange accommodation, transport from Caticlan, healthcare access, and emergency funds before arrival. Weather is tropical, with wet and dry seasons, so typhoons and seasonal travel disruptions should be considered.