Front Desk Team Leader

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Front Desk Team Leader supervises daily reception operations, supports check-in and check-out, handles guest requests and complaints, and ensures accurate reservations, billing, and communication with other departments. Candidates are generally expected to have previous front office or guest-service experience, preferably in an upscale hotel or resort, with supervisory experience an advantage. Strong English communication, professional presentation, computer literacy, and familiarity with hotel property-management systems are important. The role requires leadership, problem-solving, attention to detail, and a welcoming service attitude. Flexibility to work shifts, weekends, and public holidays is expected, along with the ability to remain calm and organized in a busy resort environment.

About the employer

Hawar Resort by Mantis is a luxury island resort located on Bahrain’s Hawar Islands and operated under Mantis, an Accor-related hospitality brand focused on distinctive, nature-led properties and memorable guest experiences. The resort combines upscale accommodation with the natural character of the islands, offering opportunities for relaxation, outdoor activities, dining, and personalized service. As part of the Accor hospitality network, the property benefits from international hotel standards, structured career development, and access to a global service culture. Employees typically work in a remote resort environment where teamwork, flexibility, cultural awareness, and guest engagement are especially important. Front office staff play a central role in creating a smooth arrival, stay, and departure experience while coordinating closely with housekeeping, food and beverage, transport, and activities teams.

Working in Bahrain

Bahrain is a compact Gulf island country with opportunities in hospitality, tourism, aviation, retail, finance, technology, construction, and professional services. Resort roles are concentrated in Manama, Amwaj Islands, coastal areas, and destinations such as the Hawar Islands. The culture blends Arab traditions with a diverse expatriate community; modest dress, respect for Islamic customs, and professional courtesy are appreciated. Lifestyle options include beaches, restaurants, shopping malls, heritage sites, water sports, and social events, although island resort life can be quieter and more isolated. Foreign employees normally need an employer-sponsored work visa and residence permit, with medical checks and document authentication often required. Employers may provide accommodation, meals, transport, flights, and medical insurance, but these benefits should be confirmed in writing. Relocation planning should account for ferry or boat access to remote islands and limited everyday services.