Telecommunications Agent (German Speaker)

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Telecommunications Agent manages the hotel telephone switchboard, answers and transfers calls, records guest requests, and communicates with departments to ensure prompt service. The role requires strong spoken and written communication, professional telephone etiquette, computer literacy, and good organization. Fluency in German and English is expected; additional languages are advantageous. Previous experience in hotel telecommunications, reception, guest services, or a similar customer-facing position is preferred. The successful candidate should remain calm under pressure, protect guest confidentiality, maintain accurate records, and deliver a warm, efficient service aligned with SO/ and Accor standards. Flexibility for shifts, weekends, and public holidays is essential.

About the employer

SO/ Ras Al Khaimah is a lifestyle hospitality property operating under the SO/ Hotels & Resorts brand, part of Accor. SO/ hotels combine contemporary design, fashion-inspired experiences, dining, entertainment, and energetic service for leisure and business guests. The resort is located in Ras Al Khaimah, an emirate known for beaches, desert landscapes, mountains, and growing tourism investment. As an Accor property, it is supported by an international hospitality network with established operating standards, training opportunities, employee benefits, and career mobility across global brands. The Telecommunications Agent contributes to the guest experience by ensuring calls, requests, and internal communications are handled promptly and professionally. The role suits a service-minded, multilingual candidate who enjoys an international hotel environment and can represent the property confidently across every guest interaction.

Working in United Arab Emirates

The United Arab Emirates is not an island but a federation of seven emirates, including Ras Al Khaimah. Hospitality, tourism, aviation, retail, construction, technology, healthcare, and finance offer strong employment opportunities, especially for multilingual professionals. UAE culture blends Emirati traditions with a large international community; modest dress, courtesy, and respect for Islamic customs are important. Ras Al Khaimah offers a quieter lifestyle than Dubai, with beaches, mountains, desert activities, and generally lower living costs. Summers are extremely hot, while winters are warm and pleasant. Most overseas employees require an employer-sponsored residence visa and work permit. Employers commonly arrange medical testing, Emirates ID processing, and sometimes accommodation, transport, insurance, or flights; confirm all benefits in writing. Bring legalized qualifications where relevant and budget for deposits and initial expenses. Public transport is improving, though a car can be useful outside central areas.