Assistant Manager, Learning & Quality Assurance

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Assistant Manager, Learning & Quality Assurance supports the hotel’s training strategy, service standards and quality improvement programmes. Responsibilities typically include identifying learning needs, coordinating onboarding and departmental training, maintaining training records, supporting audits, monitoring guest-service standards and preparing reports for management. Candidates should have experience in hotel operations, learning and development, quality assurance or a related field, with strong communication and organisational skills. A hospitality diploma or degree is helpful. The role requires confidence in coaching colleagues, attention to detail, good knowledge of service procedures and the ability to work collaboratively across departments. Familiarity with training tools, quality audits and brand standards is advantageous.

About the employer

Pullman Singapore Hill Street is an upscale Accor hotel located near Singapore’s Civic District, close to City Hall, cultural attractions, business offices and major transport links. Pullman is Accor’s internationally recognised premium hospitality brand, designed for modern business and leisure travellers who value energetic spaces, thoughtful service and opportunities to connect. The hotel combines contemporary accommodation, restaurants and meeting facilities, serving both corporate and lifestyle guests. As part of Accor, the property benefits from global operating standards, career development programmes, employee benefits and access to an international hospitality network. Its teams are expected to deliver consistent, personalised service while supporting sustainability, inclusion and professional growth. The Learning and Quality Assurance function plays an important role in maintaining these standards and developing colleagues across the hotel.

Working in Singapore

Singapore is a compact, highly developed island city with strong opportunities in hospitality, tourism, finance, technology, healthcare and logistics. Hotel professionals can find roles across international chains, independent properties, restaurants and event venues, although competition is high and employers often prioritise relevant experience and service skills. The culture is multicultural, efficient and generally welcoming, with English widely used in workplaces. Residents enjoy excellent public transport, diverse food, shopping, parks and a safe urban lifestyle, though accommodation and daily expenses can be expensive. Foreign professionals normally need an employer-sponsored work pass, such as an Employment Pass or S Pass; eligibility depends on salary, qualifications and Ministry of Manpower rules. Before relocating, candidates should secure a confirmed offer, check pass requirements, budget carefully for housing and understand tax, healthcare and employment conditions.