Reservations Manager

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Reservations Manager is expected to oversee the reservations team, manage room inventory, handle booking enquiries, and ensure accurate reservations through hotel and distribution systems. Requirements typically include previous hotel reservations or front-office experience, strong knowledge of Opera or comparable property-management systems, familiarity with online travel agencies and revenue practices, and good English communication skills. Experience in a supervisory or managerial role is preferred. The successful candidate should be organised, commercially aware, service-minded, confident in coaching colleagues, and able to coordinate effectively with Front Office, Sales, Revenue, and other departments. Flexibility, attention to detail, problem-solving ability, and a professional approach when handling guests and travel partners are essential.

About the employer

Mercure Rayong Lomtalay Villas & Resort is an Accor property in Rayong, Thailand, positioned as a relaxed coastal resort serving leisure travellers, families, couples, and groups. Mercure is Accor’s internationally recognised midscale hospitality brand, combining local character with dependable service standards, comfortable accommodation, food and beverage facilities, and guest-focused experiences. The resort environment typically requires close cooperation between reservations, front office, sales, housekeeping, food and beverage, and resort operations teams. As part of Accor, employees may benefit from structured training, international service procedures, employee discounts, and opportunities to develop within a global hotel network. Rayong’s location offers a quieter alternative to Thailand’s busiest tourist centres, while remaining accessible from Bangkok and nearby beaches and islands. The role would suit a hospitality professional who enjoys resort operations, international standards, and a destination-focused guest experience.

Working in Thailand

Rayong is a coastal destination rather than an island, but it provides easy access to nearby islands such as Koh Samet, known for beaches, clear water, and weekend escapes. Hospitality jobs are available in resorts, hotels, restaurants, cafés, tour companies, wellness businesses, and marine activities, with stronger demand during holiday periods. Thai culture places importance on politeness, respect, calm communication, and good relationships at work. Daily life in Rayong is generally more affordable and relaxed than Bangkok or Phuket, although transport is easier with a motorbike or car. Foreign employees normally need an employer-sponsored Non-Immigrant B visa and a Thai work permit before beginning work; requirements should be confirmed with the employer and Thai authorities. Relocation planning should include accommodation, health insurance, local transport, banking, taxation, and basic Thai language learning. Weather is tropical, with hot conditions, a rainy season, and occasional storms.