Written by MyIslandJob from the job title and employer. See the employer's page for the full description.
The IT Operations & Support Engineer – Global Field Support role provides technical assistance to Emirates offices and operational locations worldwide. Responsibilities typically include resolving hardware, software, network and connectivity issues; supporting end users and local IT teams; managing incidents and service requests; installing and maintaining workplace technology; and contributing to IT projects and service improvements. Candidates are expected to have a degree or equivalent experience in information technology, practical experience in desktop or field support, strong troubleshooting skills, and knowledge of Microsoft environments, networking and IT service-management practices. ITIL certification, relevant technical certifications, clear communication, customer focus and the ability to work independently across different countries would be advantageous. Flexibility for international travel, shift work and urgent operational support may also be required.
Emirates is a major international airline headquartered in Dubai, United Arab Emirates, and the principal carrier of the Emirates Group. It operates an extensive passenger and cargo network linking Dubai with destinations across the Middle East, Asia, Africa, Europe, the Americas and Australasia. The airline is known for its large wide-body fleet, global workforce and strong emphasis on customer service, operational reliability and technology. Emirates supports a broad range of careers, including aviation operations, engineering, airport services, corporate functions, digital technology and corporate support. Employees may receive benefits such as travel privileges, medical cover and, depending on the position, housing or other allowances. Working for the group usually involves a multicultural environment and exposure to international business operations.
The United Arab Emirates is not an island but a federation of seven emirates, with Dubai and Abu Dhabi offering the largest concentration of technology, aviation, finance and professional-services jobs. The country has a highly international culture, modern infrastructure, excellent restaurants and shopping, and extensive desert, beach and mountain attractions. Life is convenient and generally safe, though accommodation, schooling and leisure can be expensive. English is widely used in workplaces, while Arabic is the official language; local customs and religious practices should be respected. Most overseas employees need employer-sponsored residence and work visas, usually arranged after an employment offer. Relocating commonly involves document attestation, medical checks, Emirates ID registration and arranging housing and banking. Dubai has strong public transport, while driving is often useful elsewhere. Climate is hot and humid in summer, with milder winters.
Ooops
Something went wrong, a few job details could not be loaded but you can still apply directly below:
Fetching job details, please wait...