Customer Sales and Service Consultant - SkyCargo

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Customer Sales and Service Consultant – SkyCargo supports Emirates SkyCargo customers by handling enquiries, bookings, quotations, shipment documentation, tracking requests and service issues. The role typically requires customer service or cargo sales experience, strong communication skills, commercial awareness and confidence using reservation, cargo or CRM systems. Candidates should be organised, accurate and able to work under pressure in a fast-paced, international environment. Knowledge of air freight processes, dangerous-goods requirements and logistics terminology is advantageous. The successful candidate is expected to build positive customer relationships, meet service and sales targets, coordinate effectively with internal teams and provide timely, professional solutions. Fluency in English is generally essential; additional languages and relevant airline, freight-forwarding or logistics experience may be preferred.

About the employer

Emirates is the international airline of the Emirates Group, headquartered in Dubai, United Arab Emirates. Established in 1985, it operates a large global passenger network from its Dubai hub and is recognised for its extensive long-haul services, modern fleet and multicultural workforce. Emirates SkyCargo is the airline’s dedicated freight division, transporting cargo across international markets through scheduled belly-hold capacity and freighter operations. The company serves industries including pharmaceuticals, perishables, e-commerce, technology and general freight. Emirates offers employees an international working environment, structured career development and a range of benefits that may include medical coverage, travel privileges and, depending on the role, accommodation or transport support. Employment packages vary by position, location and experience.

Working in United Arab Emirates

The United Arab Emirates is not an island but a federation of seven emirates, with Dubai and Abu Dhabi offering the largest number of international job opportunities. Aviation, logistics, tourism, retail, technology, finance, healthcare and construction are major employment sectors. UAE culture combines Arab traditions, hospitality and Islamic values with a highly international lifestyle. Residents enjoy modern housing, shopping, restaurants, beaches and desert activities, although living costs can be high, especially in Dubai. Summers are extremely hot, while winters are comfortable. Most overseas employees require an employment visa sponsored by their employer; the company normally arranges entry permission, medical checks, Emirates ID and residency processing. Bring authenticated qualifications where required and confirm accommodation, insurance and relocation benefits before accepting an offer. Public transport is strongest in Dubai and Abu Dhabi, while driving is common elsewhere.